FC 27 HELP
The EA Support team offers FC 27 assistance through phone, chat, email, and other available contact methods.
EA Support Contacts
There are various ways to reach out to the EA Support team and access relevant information to enhance your understanding of the game. Here are the primary contact methods:
- EA Case Website
You can open a new case and check the status of previous ones. This is the primary contact method for addressing game-related issues. A step-by-step tutorial on opening a case is available on this page. - Help EA Website
EA provides a dedicated website with frequently asked questions about FC 27, covering topics such as game information, account details, missing content, and orders. - Answers HQ Website
If you can’t find the information you need on the official website, check the community forum. Managed by EA community managers, this forum allows players to share their expertise and insights. - FIFAUTeam Website
For in-depth details about FC 27, our website is a comprehensive resource dedicated to Ultimate Team. - DVD Cover
Depending on your region, the back cover of your FC 27 DVD may include a support phone number specific to your country. - Twitter Support
For quick tips, contact EA Support on Twitter. For bug reports, message @EAFIFADirect, managed by the game developers. - Phone
You can contact the EA Sports FC 27 Support team directly by phone during operating hours. Below are the most popular support hotlines:
+61 3 8820 5177
Monday-Friday from 9am to 6pm AEST
+0720 883349 55+(11) 3958-5683
+02 808 45 90
Everyday from 10h to 23h CET
+44 203014 1818
Monday-Saturday from 9am to 9pm GMT
+04 81 68 08 08
Everyday from 10h to 23h CET
+0221 37050193
Everyday from 10h to 23h CET
+02 89877571
Everyday from 10h to 23h CET
+0570 081800
Everyday from 11am to 7pm JST
+020-8083219
Everyday from 10h to 23h CET
+64 9951 8377
Everyday from 9am to 9pm AEST
+48 223 970 840
Monday-Friday from 9h to 21h CET
+308 800 880
Monday-Friday from 9h to 18h CET
+911 230 490
Everyday from 10h to 23h CET
+0225 181005
Everyday from 10h to 23h CET
+61 3 8820 5177
+0720 883349 55+(11) 3958-5683
+02 808 45 90
+44 203014 1818 
+04 81 68 08 08 
+0221 37050193 
+02 89877571 
+0570 081800 
+020-8083219 
+64 9951 8377 
+48 223 970 840 
+308 800 880 
+911 230 490 
+0225 181005 
How to Get FC 27 Help
You can get FC 27 assistance by contacting the EA Support team and talking with a game advisor that will assist you.
How to contact the EA Support team
- Open a web browser and type the following URL in the address bar: https://help.ea.com/en/customer-care/
If you are not from the UK, please select your language on the bottom right corner. - Sign into your EA account;
- Describe of what kind of issue you are having;
- Describe your issue and upload a file if applicable;
- Press ‘Submit’.
When to Contact EA Support
When you purchase a game, you are entitled to after-sales service. For FC 27, this is provided by the EA Support Team.
Game Advisors serve as the bridge between you and Electronic Arts, offering guidance and solutions. Their role is to address your questions, help resolve issues, and, when necessary, escalate technical problems to game specialists.
Here are the key situations where you should seek assistance from a Game Advisor:
- If you purchased FC Points but didn’t receive them;
- If an item is stuck in your FC 27 Ultimate Team trade pile or watch list;
- If your FC 27 players have disappeared;
- If you encountered an issue with your qualification for the Champions;
- If you’re experiencing problems loading the game or accessing your account;
- If you have any billing concerns, technical issues, complaints, or suggestions about the game.
Frequently Asked Questions
You can contact the EA Support team through several methods, such as chat or email. This page provides a detailed guide on how to reach them.
There is no direct email address to contact the EA Support team. Instead, you can visit the EA website and submit a new case, requesting to be contacted via email.
To contact the EA support by chat, follow these steps:
- Go to help.ea.com/en/customer-care/ and log in using your EA App credentials;
- Describe your issue;
- Select ‘Chat’, if available.
The EA support hotline depends on your region. If you are in the UK, you can contact them at +44 203014 1818.
Calls may be charged according to your country’s rates. If you want to avoid any charges and if it is available in your region, you can select to be contacted.
In our opinion, it’s best to avoid using email, as response times are often much longer, and in many cases, you may not receive a reply at all. Contacting EA Support by phone is a better alternative, but it can involve long wait times, potential costs, and no written proof of the interaction. That’s why we strongly recommend using the Chat option if it’s available in your region. It’s free, usually quick, and the conversation transcript remains accessible in your EA account.
The EA support is expected to resolve issues within 72 hours, but in many cases, the resolution time extends significantly. Simple issues, such as unblocking a club erased multiple times, are efficiently handled and resolved promptly. However, more intricate problems, like restoring a corrupted club, often take several months, with a high likelihood of remaining unresolved.
Dealing with such issues through support can be challenging, as it requires coordination across various departments, leading to extended waiting periods with no guaranteed resolution. To mitigate these situations, it’s advisable to seek a comprehensive solution during your contact with support. If possible, request direct communication with specialists while connected to address the issue promptly. Caution is advised when relying on game details provided by this service, as numerous players have reported inaccuracies in the information provided.
Dealing with such issues through support can be challenging, as it requires coordination across various departments, leading to extended waiting periods with no guaranteed resolution. To mitigate these situations, it’s advisable to seek a comprehensive solution during your contact with support. If possible, request direct communication with specialists while connected to address the issue promptly. Caution is advised when relying on game details provided by this service, as numerous players have reported inaccuracies in the information provided.
It means the EA support has reached out to you and is waiting on a response. If you have not received an email, we suggest checking your email folders to see if the email has gone to your spam folder, for example.
Their hotlines are only open in specific days and times but you can use one of the other contact methods at any time.
Yes, Electronic Arts have several teams ready to help you. However, be sure you only use the contacts published on this page.
Yes. The first thing you should do is change your passwords. Then, contact EA Support after logging into your EA account.
If you are unable to log into your EA account because a hacker has linked a different email address, first check if you received an email allowing you to revert these changes. If you still cannot access your account, go to https://help.ea.com/en/customer-care/, select the option [Continue as a guest], and send a message describing you cannot access your account because your email was changed. Be sure you tell them:
If you are unable to log into your EA account because a hacker has linked a different email address, first check if you received an email allowing you to revert these changes. If you still cannot access your account, go to https://help.ea.com/en/customer-care/, select the option [Continue as a guest], and send a message describing you cannot access your account because your email was changed. Be sure you tell them:
- The email address you used to make your EA Account.
- Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
- Any invoice numbers from games you’ve bought from our store or product codes for your games.
- If you’re trying to get back into a mobile game, have your mobile game’s ID ready.
You can consult your closed and opened cases in your EA account. Just go to help.ea.com/en, check if you are logged in, and select [My Cases]. If you are contacting EA support by phone, don’t forget to take note of the number case because you should use it the next time you contact them about that issue.
This status means the case is active and being worked on by the specialist team in the support queue; once they review it, updates will be sent by email and the status will also change on the EA Help site.
We suggest reaching out to them directly if you wish to inquire about the status of your case. Avoid responding to a case in progress from your EA area, as doing so may result in being pushed back to the last position in the waiting list.
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