FIFA 21 CONNECTION TROUBLESHOOTING
Most of the times, there are ways to improve your game connection. In this page, you can find the 20 most important ones.
FIFA 21 CONNECTION PROBLEMS
There are many thousands of gamers who have problems connecting to FIFA 21 servers. Among the most common anomalies are connection drops too often (including at the end of each match), high lag, trouble finding opponents to play against and trouble connecting to FUT 21 even when the EA servers are on. It is true that the EA servers are far from being great. But, unlike the idea that the community usually has. the greatest fault is not from EA. It’s the players. A poor Internet service provider or a wrong configuration of connection settings are the main reasons for these problems. Many of these situations can be fixed without great difficulty. In most of the cases, players who follow these tips improve their game experience.
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Before anything else, you should be sure that EA servers are running without problems. It is very easy to check it:
1 Click here;
2 Click on ‘server status‘;
3 Check if the server of your console is working or not.
You should also check the console’s status. Again, it is very easy to do it:
1 Click here (Xbox) or here (PlayStation), depending on your platform;
2 Confirm if the server is ‘normal’ in ‘games’ (Xbox) or if ‘games and social networks’ are green (PlayStation).
Before anything else, you should be sure that EA servers are running without problems. It is very easy to check it:
1 Click here;
2 Click on ‘server status‘;
3 Check if the server of your console is working or not.
You should also check the console’s status. Again, it is very easy to do it:
1 Click here (Xbox) or here (PlayStation), depending on your platform;
2 Confirm if the server is ‘normal’ in ‘games’ (Xbox) or if ‘games and social networks’ are green (PlayStation).
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Before spending a good amount of time testing all the steps of this guide, you should be sure that the problem is in your connection and not in your account.
If you can not get into your Ultimate Team account or EAS account, create a new one and test it on the same console to see if your first account is corrupted/banned . If it is not, then it is confirmed that the problem is indeed in your connection.
Before spending a good amount of time testing all the steps of this guide, you should be sure that the problem is in your connection and not in your account.
If you can not get into your Ultimate Team account or EAS account, create a new one and test it on the same console to see if your first account is corrupted/banned . If it is not, then it is confirmed that the problem is indeed in your connection.
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If you only had problems with your FIFA 21 connection right now, so this should be your first step in an attempt to solve them. Follow the next steps and, in the end, test your connection again:
1 Turn off your console and network hardware (for example, your modem and router);
2 Wait 30 seconds;
3 Turn on your modem and wait for it to come back on line (approximately one minute);
4 Turn on the next piece of hardware (for example, the router), and wait another minute;
5 Repeat the last step for every additional piece of network hardware.
Ensure your router or modem’s firmware and drivers are up to date. To do so, you’ll likely be able to find help from your router manufacturer’s website.
If you only had problems with your FIFA 21 connection right now, so this should be your first step in an attempt to solve them. Follow the next steps and, in the end, test your connection again:
1 Turn off your console and network hardware (for example, your modem and router);
2 Wait 30 seconds;
3 Turn on your modem and wait for it to come back on line (approximately one minute);
4 Turn on the next piece of hardware (for example, the router), and wait another minute;
5 Repeat the last step for every additional piece of network hardware.
Ensure your router or modem’s firmware and drivers are up to date. To do so, you’ll likely be able to find help from your router manufacturer’s website.
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Although it is unlikely that you go and find the solution to your problem in simplifying network configuration, it is important to make it to screen every chance.
Your router or gateway might be having problems sharing an Internet connection. To see whether this is true, try to do one of the following and, in the end, test your connection again:
Wired connection
Temporarily unplug everything from your router, except the cable to your modem and the cable to your Xbox console or to your PlayStation console.
Wireless connection
Temporarily turn off everything that’s connected to your wireless network except your Xbox console or your PlayStation console.
Although it is unlikely that you go and find the solution to your problem in simplifying network configuration, it is important to make it to screen every chance.
Your router or gateway might be having problems sharing an Internet connection. To see whether this is true, try to do one of the following and, in the end, test your connection again:
Wired connection
Temporarily unplug everything from your router, except the cable to your modem and the cable to your Xbox console or to your PlayStation console.
Wireless connection
Temporarily turn off everything that’s connected to your wireless network except your Xbox console or your PlayStation console.
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A weak wireless signal can cause poor FIFA 21 performance. Check your wireless signal strength and follow these tips:
1 Move your router or gateway off the floor and away from walls and metal objects.
2 Move your console off the floor and away from walls and metal objects. Remove your console from an enclosed entertainment centre, bookshelf or TV stand.
3 Minimise obstructions along a straight-line path between your console and your wireless router or gateway. Possible obstructions include TVs, cabinets, appliances, other electronics and furniture.
4 Shorten the distance between your console and your wireless router or gateway. Ideally, your network hardware should be near the centre of your home.
5 Turn off wireless devices. If your router uses the 2.4 GHz band, try turning off wireless devices, such as 2.4 GHz cordless telephones, Bluetooth devices and baby monitors. If you are using a wireless headset with a base station, try moving the transmitter away from your console, or temporarily turn it off to see if your wireless network signal improves.
6 Try changing your wireless channel. Wireless routers and gateways can broadcast on different channels, and one channel might be clearer than another. For example, try channel 1 or 11. See your hardware documentation for help with changing wireless channels.
7 Add a wireless repeater to extend your wireless network range. You can boost your signal strength by placing a wireless repeater halfway between your router or gateway and your console.
A weak wireless signal can cause poor FIFA 21 performance. Check your wireless signal strength and follow these tips:
1 Move your router or gateway off the floor and away from walls and metal objects.
2 Move your console off the floor and away from walls and metal objects. Remove your console from an enclosed entertainment centre, bookshelf or TV stand.
3 Minimise obstructions along a straight-line path between your console and your wireless router or gateway. Possible obstructions include TVs, cabinets, appliances, other electronics and furniture.
4 Shorten the distance between your console and your wireless router or gateway. Ideally, your network hardware should be near the centre of your home.
5 Turn off wireless devices. If your router uses the 2.4 GHz band, try turning off wireless devices, such as 2.4 GHz cordless telephones, Bluetooth devices and baby monitors. If you are using a wireless headset with a base station, try moving the transmitter away from your console, or temporarily turn it off to see if your wireless network signal improves.
6 Try changing your wireless channel. Wireless routers and gateways can broadcast on different channels, and one channel might be clearer than another. For example, try channel 1 or 11. See your hardware documentation for help with changing wireless channels.
7 Add a wireless repeater to extend your wireless network range. You can boost your signal strength by placing a wireless repeater halfway between your router or gateway and your console.
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Most of the players use the functionality that allows them to connect the console to the internet via a wireless connection. It is undoubtedly more practical, but usually, wireless connections are also slower. Moreover, wireless connections are also more likely to network conflicts and errors.
Try to connect your console to the router by a good ethernet cable and, if necessary, set up your Internet access on your console. If you are already use a wired connection, change your ethernet cable.
Most of the players use the functionality that allows them to connect the console to the internet via a wireless connection. It is undoubtedly more practical, but usually, wireless connections are also slower. Moreover, wireless connections are also more likely to network conflicts and errors.
Try to connect your console to the router by a good ethernet cable and, if necessary, set up your Internet access on your console. If you are already use a wired connection, change your ethernet cable.
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If your biggest problem is to find an opponent to play, then you should try to change the matchmaking options. Approximate location matchmaking uses your IP address to find an opponent closer to you for online play in Head to Head modes.
To change it you just need to start FIFA 21 and follow the path customise > online settings > matchmaking options and choose ‘yes’ to the approximate location matchmaking. The game will try to find opponents near to you.
If your biggest problem is to find an opponent to play, then you should try to change the matchmaking options. Approximate location matchmaking uses your IP address to find an opponent closer to you for online play in Head to Head modes.
To change it you just need to start FIFA 21 and follow the path customise > online settings > matchmaking options and choose ‘yes’ to the approximate location matchmaking. The game will try to find opponents near to you.
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Bandwidth is the amount of information transferred over your Internet connection. If your bandwidth is limited or fluctuates dramatically, it can affect the performance of your FIFA 21 matches.
When someone in your home browses the Internet, they use bandwidth that could be going to your console. The same happens, when someone uses a set-up box, for example.
If you are having problems to play FIFA 21, make sure that other computers in your home are not downloading or transferring files while you are trying to play and the other devices are not connecting to the internet.
Bandwidth is the amount of information transferred over your Internet connection. If your bandwidth is limited or fluctuates dramatically, it can affect the performance of your FIFA 21 matches.
When someone in your home browses the Internet, they use bandwidth that could be going to your console. The same happens, when someone uses a set-up box, for example.
If you are having problems to play FIFA 21, make sure that other computers in your home are not downloading or transferring files while you are trying to play and the other devices are not connecting to the internet.
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If you are experiencing connection issues, you may want to test your connection speed. That’s what they will ask you to do if you contact the EA Support. There are several ways to do this using tools available on your computer, or with a powerful program called UOTrace that will provide extra information you can send to an Advisor. However, the easiest way to do it is by using the new tool created by Electronic Arts and that you can find HERE.
This site generates a connection quality report, based on your FIFA Online Matches. The reports shows you:
– Your Connection Score
The Connection Score is a value ranging from 0-100 that consists of a summary of three key Connection Quality metrics: ping, packet loss and jitter. It is intended to provide a general sense of the quality and stability of the associated connection.
– Your ISP’s Connection Score
It shows the average ping, packet loss, and jitter for applicable FIFA Online matches played on that ISP, from your location when using an ethernet (wired) connection.
– ISP Comparison Leaderboard
It allows you to compare the Connection Score, ping, packet loss, and jitter data for other ISPs being used in your location.
A Connection Score is intended to provide an easy to understand summary of the Connection Quality metrics that can impact the stability and quality of an online connection. Here is a breakdown of the Connection Score values:
95+ | Great
Very unlikely that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may very rarely experience some moments of major or minor degradation.
80-94 | Good
Unlikely that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may rarely experience some moments of major or minor degradation
65-79 | OK
Possible that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may sometimes experience some moments of major or minor degradation.
0-64 | Poor
Likely that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may often experience some moments of, or continuous, major or minor degradation.
You can turn on connection monitoring (customise > settings > game settings > visual), which will enable in-game visuals that show during a match to give you information about your Connection Quality. You’ll also get notifications when EA believe that you may be experiencing potentially game-impacting Connection Quality issues.
In case you don’t know, we will explain the meaning of the Connection Quality metrics:
– Ping
Ping is the measurement of how long it takes for game data to be sent from your console or PC to the FIFA Game Data Centers and back. This is sometimes referred to as “latency”. A low ping means that packets of game data are being sent to and from the FIFA Game Data Centers quickly.
– Packet Loss
Packet loss is the measurement of the number, or percentage, of packets that fail to successfully make the round trip to the FIFA Game Data Centers and back. Having no packet loss means that packets of game data are being sent to and from the game data centers in a reliable manner.
– Jitter
Jitter is the measurement of the changes to your ping values over time. If one second your ping is 20ms, the next second it’s 90ms, then it’s 120ms—you’re experiencing jitter. Low or no jitter means that packets of game data are being sent to and from the Game Data Centers in a consistent manner.
If you are experiencing connection issues, you may want to test your connection speed. That’s what they will ask you to do if you contact the EA Support. There are several ways to do this using tools available on your computer, or with a powerful program called UOTrace that will provide extra information you can send to an Advisor. However, the easiest way to do it is by using the new tool created by Electronic Arts and that you can find HERE.
This site generates a connection quality report, based on your FIFA Online Matches. The reports shows you:
– Your Connection Score
The Connection Score is a value ranging from 0-100 that consists of a summary of three key Connection Quality metrics: ping, packet loss and jitter. It is intended to provide a general sense of the quality and stability of the associated connection.
– Your ISP’s Connection Score
It shows the average ping, packet loss, and jitter for applicable FIFA Online matches played on that ISP, from your location when using an ethernet (wired) connection.
– ISP Comparison Leaderboard
It allows you to compare the Connection Score, ping, packet loss, and jitter data for other ISPs being used in your location.
A Connection Score is intended to provide an easy to understand summary of the Connection Quality metrics that can impact the stability and quality of an online connection. Here is a breakdown of the Connection Score values:
95+ | Great
Very unlikely that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may very rarely experience some moments of major or minor degradation.
80-94 | Good
Unlikely that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may rarely experience some moments of major or minor degradation
65-79 | OK
Possible that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may sometimes experience some moments of major or minor degradation.
0-64 | Poor
Likely that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may often experience some moments of, or continuous, major or minor degradation.
You can turn on connection monitoring (customise > settings > game settings > visual), which will enable in-game visuals that show during a match to give you information about your Connection Quality. You’ll also get notifications when EA believe that you may be experiencing potentially game-impacting Connection Quality issues.
In case you don’t know, we will explain the meaning of the Connection Quality metrics:
– Ping
Ping is the measurement of how long it takes for game data to be sent from your console or PC to the FIFA Game Data Centers and back. This is sometimes referred to as “latency”. A low ping means that packets of game data are being sent to and from the FIFA Game Data Centers quickly.
– Packet Loss
Packet loss is the measurement of the number, or percentage, of packets that fail to successfully make the round trip to the FIFA Game Data Centers and back. Having no packet loss means that packets of game data are being sent to and from the game data centers in a reliable manner.
– Jitter
Jitter is the measurement of the changes to your ping values over time. If one second your ping is 20ms, the next second it’s 90ms, then it’s 120ms—you’re experiencing jitter. Low or no jitter means that packets of game data are being sent to and from the Game Data Centers in a consistent manner.
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Sometimes when you have multiple devices – such as consoles, computers, tablets and phones – all simultaneously on the same network, especially when trying to connect to a single game server, there’s a chance that one or more players will be disconnected from the server. This can usually be solved by activating UPnP on your router, as well as making sure that all devices on the network both have UPnP support, and that it is set to active. Universal Plug and Play (UPnP) is a standard that helps routers communicate effectively.
If your router or gateway supports UPnP, make sure this setting is turned on. Follow the steps below to turn on UPnP on your network hardware:
1 Login to your router administration page;
2 Look for “UPnP”, usually found under advanced settings;
3 Turn on all UPnP functionality;
4 Reboot your console and restart FIFA 21.
In other hand, sometimes players experience intermittent connectivity or lag in game play and one of the workarounds is to turn off the UPnP. Follow the steps below to turn off UPnP on your network hardware:
1 Login to your router administration page;
2 Look for “UPnP”, usually found under advanced settings;
3 Turn off all UPnP functionality;
4 Reboot your console and restart FIFA 21.
If you are experiencing connection problems when playing FIFA 21, check if UPnP is active or not and test turning on / off.
Sometimes when you have multiple devices – such as consoles, computers, tablets and phones – all simultaneously on the same network, especially when trying to connect to a single game server, there’s a chance that one or more players will be disconnected from the server. This can usually be solved by activating UPnP on your router, as well as making sure that all devices on the network both have UPnP support, and that it is set to active. Universal Plug and Play (UPnP) is a standard that helps routers communicate effectively.
If your router or gateway supports UPnP, make sure this setting is turned on. Follow the steps below to turn on UPnP on your network hardware:
1 Login to your router administration page;
2 Look for “UPnP”, usually found under advanced settings;
3 Turn on all UPnP functionality;
4 Reboot your console and restart FIFA 21.
In other hand, sometimes players experience intermittent connectivity or lag in game play and one of the workarounds is to turn off the UPnP. Follow the steps below to turn off UPnP on your network hardware:
1 Login to your router administration page;
2 Look for “UPnP”, usually found under advanced settings;
3 Turn off all UPnP functionality;
4 Reboot your console and restart FIFA 21.
If you are experiencing connection problems when playing FIFA 21, check if UPnP is active or not and test turning on / off.
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If your console is connected to the Internet through a router or bridge, try connecting the console directly to the modem, instead of through those devices.
To do that, plug one end of a network cable into the back of the console and the other end directly into your modem.
If performance improves, the problem is with your router or bridge. In that case, change it for new ones or study the chance to connect your console directly to your modem.
If your console is connected to the Internet through a router or bridge, try connecting the console directly to the modem, instead of through those devices.
To do that, plug one end of a network cable into the back of the console and the other end directly into your modem.
If performance improves, the problem is with your router or bridge. In that case, change it for new ones or study the chance to connect your console directly to your modem.
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This step is for PC players only. If you play FIFA 21 on a PC, add the game as an exception to your firewall or, if you’re unworried about security, disable your firewall altogether. Follow the steps below to add FIFA 21 to the exceptions list of your Windows firewall:
1 Search for “firewall” in the Windows 8/10 Start menu and select it;
2 Click on “allow an app or feature through Windows firewall” in the Windows Firewall window;
3 Click “Change settings” in the next window. Click “Allow another app…” in the bottom right corner;
4 Select FIFA 21 and then click “Add” to add the exception to the list.
This step is for PC players only. If you play FIFA 21 on a PC, add the game as an exception to your firewall or, if you’re unworried about security, disable your firewall altogether. Follow the steps below to add FIFA 21 to the exceptions list of your Windows firewall:
1 Search for “firewall” in the Windows 8/10 Start menu and select it;
2 Click on “allow an app or feature through Windows firewall” in the Windows Firewall window;
3 Click “Change settings” in the next window. Click “Allow another app…” in the bottom right corner;
4 Select FIFA 21 and then click “Add” to add the exception to the list.
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This is another step for PC players only.
While having many applications running simultaneously might simply slow your computer down a bit, resulting in maybe a chugging framerate or laggy gameplay, certain applications can even lead to more serious issues, such as limited connectivity and game crashes. If you are experiencing any issues, we recommend closing any and all background applications that you can before even launching Origin to guarantee the best game play performance and stability possible.
If a program is potentially causing interference with either your games or with Origin, you can either simply close or disable them, or, especially in the case of security applications, can add Origin and your individual games as exceptions–frequently referred to as “safe,” or “allowed”–so that their processes are overlooked by your program or programs.
The following applications and types of programs have been reported to cause issues with Origin and playing FIFA 21:
Anti-Virus and Anti-Spyware Applications
Any Anti-Virus program could potentially block Origin and Origin game access, especially when not properly configured for use with Origin. Make sure that Origin and FIFA 21 are listed as exceptions for these programs so that they may run freely. If issues persist, try disabling, or even temporarily uninstalling the program, to test the issue.
FTP and other Web Server Programs
Much like Peer to Peer software, FTP or other Web Server programs can eat up a lot of your internet bandwidth, dramatically affecting your online play, or even take up a lot of your system’s resources, resulting in slowed-down or laggy gameplay. Make sure you’ve exited any FTP or similar programs before playing, or minimally ensure that no downloads or uploads are active.
Download Management Applications
Download Management programs, the most-common of which are “download accelerators,” may affect your FIFA 21 downloads or updates. Before trying to open Origin, which itself may require an update or automatically start downloading game updates, make sure to close out your Download Management software.
VPN Applications
Virtual Private Networks allow users access to secure, private networks, such as a business intranet, across public networks, such as the internet. VPNs take up some extra internet connection bandwidth as well as computer processing power, both of which may affect the performance and responsiveness of your games, while some private networks may have additional security measures that will also limit game playability. Make sure to disconnect from any VPN you may be connected to before starting up your game.
Proxy, IP Filtering and IP Masking Programs
Using a proxy, or additionally using any sort of IP filtering or IP masking software, can affect how your computer and your games are connecting to Origin and EA’s game servers. Disable any Proxies, IP filtering, or IP masking before jumping into the Origin client or your games. Note, the use of proxy server is not supported by the Origin client.
This is another step for PC players only.
While having many applications running simultaneously might simply slow your computer down a bit, resulting in maybe a chugging framerate or laggy gameplay, certain applications can even lead to more serious issues, such as limited connectivity and game crashes. If you are experiencing any issues, we recommend closing any and all background applications that you can before even launching Origin to guarantee the best game play performance and stability possible.
If a program is potentially causing interference with either your games or with Origin, you can either simply close or disable them, or, especially in the case of security applications, can add Origin and your individual games as exceptions–frequently referred to as “safe,” or “allowed”–so that their processes are overlooked by your program or programs.
The following applications and types of programs have been reported to cause issues with Origin and playing FIFA 21:
Anti-Virus and Anti-Spyware Applications
Any Anti-Virus program could potentially block Origin and Origin game access, especially when not properly configured for use with Origin. Make sure that Origin and FIFA 21 are listed as exceptions for these programs so that they may run freely. If issues persist, try disabling, or even temporarily uninstalling the program, to test the issue.
FTP and other Web Server Programs
Much like Peer to Peer software, FTP or other Web Server programs can eat up a lot of your internet bandwidth, dramatically affecting your online play, or even take up a lot of your system’s resources, resulting in slowed-down or laggy gameplay. Make sure you’ve exited any FTP or similar programs before playing, or minimally ensure that no downloads or uploads are active.
Download Management Applications
Download Management programs, the most-common of which are “download accelerators,” may affect your FIFA 21 downloads or updates. Before trying to open Origin, which itself may require an update or automatically start downloading game updates, make sure to close out your Download Management software.
VPN Applications
Virtual Private Networks allow users access to secure, private networks, such as a business intranet, across public networks, such as the internet. VPNs take up some extra internet connection bandwidth as well as computer processing power, both of which may affect the performance and responsiveness of your games, while some private networks may have additional security measures that will also limit game playability. Make sure to disconnect from any VPN you may be connected to before starting up your game.
Proxy, IP Filtering and IP Masking Programs
Using a proxy, or additionally using any sort of IP filtering or IP masking software, can affect how your computer and your games are connecting to Origin and EA’s game servers. Disable any Proxies, IP filtering, or IP masking before jumping into the Origin client or your games. Note, the use of proxy server is not supported by the Origin client.
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Several troubleshooting tips for game freezes, slow or unsuccessful game loads and other issues recommend deleting game data on a PlayStation or clearing cache on an Xbox. Regular internet usage causes your computer to automatically cache IP addresses and other domain name system results. Clearing this cache will refresh the data, getting rid of outdated data that may be causing connection issues. Follow the steps below depending on your platform.
PlayStation
1 Open the Settings menu at the top of the dashboard;
2 Select Application Saved Data Management;
3 Select Saved Data in System Storage in the Application Saved Data Management menu;
4 Select Delete;
5 Choose a game to access the game’s saved data;
6 Select items from the list of games to delete. Open the Options menu to sort or to view more information about a file.
Xbox
1 Press and hold the power button on the front of the console until it powers down completely;
2 Unplug the power cable from the back of the console so that the power brick in not connected to the console;
3 Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console;
4 Plug the power cable back into the console;
5 Wait for the light on the power brick to change from white to orange;
6 Turn on the console using the power button.
PC
1 Navigate to the desktop. Hold down the Windows key and press R. (This will open the Run dialogue);
2 Type ‘CMD’ and press Enter (this will open a command prompt);
3 Type ‘ipconfig /flushdns’ and press ‘Enter’;
4 Type ‘ipconfig /registerdns’ and press ‘Enter’;
5 Type ‘ipconfig /release’ and press ‘Enter’;
6 Type ‘ipconfig /renew’ and press ‘Enter’;
7 Type ‘netsh winsock reset’ and press ‘Enter’;
8 Reboot the computer.
Several troubleshooting tips for game freezes, slow or unsuccessful game loads and other issues recommend deleting game data on a PlayStation or clearing cache on an Xbox. Regular internet usage causes your computer to automatically cache IP addresses and other domain name system results. Clearing this cache will refresh the data, getting rid of outdated data that may be causing connection issues. Follow the steps below depending on your platform.
PlayStation1 Open the Settings menu at the top of the dashboard;
2 Select Application Saved Data Management;
3 Select Saved Data in System Storage in the Application Saved Data Management menu;
4 Select Delete;
5 Choose a game to access the game’s saved data;
6 Select items from the list of games to delete. Open the Options menu to sort or to view more information about a file.
Xbox1 Press and hold the power button on the front of the console until it powers down completely;
2 Unplug the power cable from the back of the console so that the power brick in not connected to the console;
3 Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console;
4 Plug the power cable back into the console;
5 Wait for the light on the power brick to change from white to orange;
6 Turn on the console using the power button.
PC1 Navigate to the desktop. Hold down the Windows key and press R. (This will open the Run dialogue);
2 Type ‘CMD’ and press Enter (this will open a command prompt);
3 Type ‘ipconfig /flushdns’ and press ‘Enter’;
4 Type ‘ipconfig /registerdns’ and press ‘Enter’;
5 Type ‘ipconfig /release’ and press ‘Enter’;
6 Type ‘ipconfig /renew’ and press ‘Enter’;
7 Type ‘netsh winsock reset’ and press ‘Enter’;
8 Reboot the computer.
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FIFA 21 uses a peer-to-peer connection, or a connection shared between you and one or more other players, for on line game play and matchmaking. Players with their routers set to use Internet Protocol version 6 (IPv6) for their connections tend to have compatibility issues with players using the more common IPv4. For instance, if one player is on an already-poor IPv6 connection then all players are usually disconnected.
PC players can change their system’s Internet Protocol version by:
1 On your PC, open the Control Panel and then search for adapter. In your search results under Network and Sharing Center, click View network Connections;
2 Right-click your active network connection and select Properties;
3 In Properties you should see check boxes for both Internet Protocol version 4 (TCP/IPv4) and Internet Protocol version 6 (TCP/IPv6);
4 If you’ve been having frequent connectivity problems and IPv6 is checked, uncheck it;
5 If you’ve been having frequent connectivity problems and IPv4 isn’t checked, check it.
If you experience new connectivity issues following the disabling of IPv6 on your PC, re-enable it to get rid of your new issues.
FIFA 21 uses a peer-to-peer connection, or a connection shared between you and one or more other players, for on line game play and matchmaking. Players with their routers set to use Internet Protocol version 6 (IPv6) for their connections tend to have compatibility issues with players using the more common IPv4. For instance, if one player is on an already-poor IPv6 connection then all players are usually disconnected.
PC players can change their system’s Internet Protocol version by:
1 On your PC, open the Control Panel and then search for adapter. In your search results under Network and Sharing Center, click View network Connections;
2 Right-click your active network connection and select Properties;
3 In Properties you should see check boxes for both Internet Protocol version 4 (TCP/IPv4) and Internet Protocol version 6 (TCP/IPv6);
4 If you’ve been having frequent connectivity problems and IPv6 is checked, uncheck it;
5 If you’ve been having frequent connectivity problems and IPv4 isn’t checked, check it.
If you experience new connectivity issues following the disabling of IPv6 on your PC, re-enable it to get rid of your new issues.
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Assigning a permanent IP address to your console ensures that it always has the same internal IP address even after it is rebooted. A static IP address will ensure that your router always knows where it can find your console. Some routers allow you to manually assign an IP address, so you should check to see if that is an option in your router. If your router does not allow manual assignments, you can set up a static IP address in your console.
The guidelines to setting up a static IP address on your console are too long to be published in this guide. For that reason, we ask you to follow the links below depending on your platform:
PlayStation
Xbox
After you assign a static IP address on your console, you need to set the console to DMZ. De-Militarized Zone is a place that is unprotected by any firewall/router from an attack. A computer on the DMZ is susceptible to any hack attempt and will rely on firewall and anti-virus to protect you. It is OK for consoles but it is generally unwise to use this method for a computer. To do it, follow these steps:
1 Open your PC and start your internet browser;
2 In the Address bar, type the default IP address for your router or gateway, and then press ENTER;
If you don’t know how to access your router administrator page, hold down the Windows key and press R, then type ‘CMD’, hit Enter, type ‘ipconfig /all’ in the command window and hit Enter again. It will show you something like 192.168.1.254 or similar;
3 Somewhere in your router’s settings there is an option to assign a ‘DMZ’. Find it and put in the IP address the one you gave to your console earlier;
4 Save your settings and reboot both your router and the console before testing the connection again.
Assigning a permanent IP address to your console ensures that it always has the same internal IP address even after it is rebooted. A static IP address will ensure that your router always knows where it can find your console. Some routers allow you to manually assign an IP address, so you should check to see if that is an option in your router. If your router does not allow manual assignments, you can set up a static IP address in your console.
The guidelines to setting up a static IP address on your console are too long to be published in this guide. For that reason, we ask you to follow the links below depending on your platform:
PlayStationXboxAfter you assign a static IP address on your console, you need to set the console to DMZ. De-Militarized Zone is a place that is unprotected by any firewall/router from an attack. A computer on the DMZ is susceptible to any hack attempt and will rely on firewall and anti-virus to protect you. It is OK for consoles but it is generally unwise to use this method for a computer. To do it, follow these steps:
1 Open your PC and start your internet browser;
2 In the Address bar, type the default IP address for your router or gateway, and then press ENTER;
If you don’t know how to access your router administrator page, hold down the Windows key and press R, then type ‘CMD’, hit Enter, type ‘ipconfig /all’ in the command window and hit Enter again. It will show you something like 192.168.1.254 or similar;
3 Somewhere in your router’s settings there is an option to assign a ‘DMZ’. Find it and put in the IP address the one you gave to your console earlier;
4 Save your settings and reboot both your router and the console before testing the connection again.
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For players having difficulties connecting to on line play or to other players, it is likely that they need to open, or forward, their on line ports.
Ports are basically ‘endpoints’ between two connections. A ‘Port number’ is assigned to each end, like an address, in order to direct the flow of Internet traffic.
If you are experiencing connectivity issues with FIFA 21 on your console, and you have exhausted all basic connection troubleshooting we have described, you may need to follow these instructions to learn how to open the router or gateway ports:
1 Open your PC and start your internet browser;
2 In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it on your documentation or on hardware manufacturer’s website. The most common are Belkin (192.168.2.1), Linksys (192.168.1.1), D-Link (192.168.0.1) and Netgear (192.168.0.1. or 192.168.1.1). If you still don’t know how to access your router administrator page, Hold down the Windows key and press R, then type ‘CMD’, hit Enter, type ‘ipconfig /all’ in the command window and hit Enter again. It will show you something like 192.168.1.254 or similar;
3 Type your user name and password (for your router or gateway), and then click OK. If you do not know the default user name and password, refer to your hardware manufacturer’s documentation;
4 Once you are logged in, you should see your router or gateway’s configuration page. Follow the tips of PortFoward about how to open the ports of your particular model. It is impossible to show here because there are hundreds of different models with different procedures;
5 Depending of your platform, insert the following ports on your Port Range Forward page:
PlayStation
UDP: 3074, 3478-3479, 3659, 6000
TCP: 80, 443, 1935, 3478-3480, 3659, 10000-10099, 42127
Xbox
UDP: 53, 88, 500, 1863, 3074, 3544, 3659, 4500
TCP: 53, 80, 1863, 3074, 3659
Origin PC
UDP: 3659, 9565, 9570, 9000 – 9999
TCP: 3569, 9946, 9988, 10000 – 20000, 42124
If your router is new, you may not have to do this process. Check if it supports Pre-Configured online gaming port settings, select the Xbox Live/PlayStation Network Pre-Configured setting and assign it to your console.
If you are experiencing connectivity issues with FIFA 21 on your PC, you may need to follow these instructions to learn how to open the router or gateway ports:
1 On Windows 7, open up your desktop Start menu then click on the ‘Control Panel’ option to open it. On Windows 8 / 10, hit Windows key + X and then click on the ‘Control Panel’ to open it;
2 In the search box type ‘firewall’. Click on the ‘Windows Firewall’ option that appears and then in ‘Advanced Settings’;
3 If you are prompted for an administrator password or confirmation, type the password for confirmation. If not, please skip to the next step. In the left pane of the ‘Windows Firewall with Advanced Security’ dialog box click ‘Inbound Rules’;
4 In the right pane, click ‘New Rule’. This will cause a New Inbound Rule Wizard to run where you will be able to enter ports indicated above.
For players having difficulties connecting to on line play or to other players, it is likely that they need to open, or forward, their on line ports.
Ports are basically ‘endpoints’ between two connections. A ‘Port number’ is assigned to each end, like an address, in order to direct the flow of Internet traffic.
If you are experiencing connectivity issues with FIFA 21 on your console, and you have exhausted all basic connection troubleshooting we have described, you may need to follow these instructions to learn how to open the router or gateway ports:
1 Open your PC and start your internet browser;
2 In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it on your documentation or on hardware manufacturer’s website. The most common are Belkin (192.168.2.1), Linksys (192.168.1.1), D-Link (192.168.0.1) and Netgear (192.168.0.1. or 192.168.1.1). If you still don’t know how to access your router administrator page, Hold down the Windows key and press R, then type ‘CMD’, hit Enter, type ‘ipconfig /all’ in the command window and hit Enter again. It will show you something like 192.168.1.254 or similar;
3 Type your user name and password (for your router or gateway), and then click OK. If you do not know the default user name and password, refer to your hardware manufacturer’s documentation;
4 Once you are logged in, you should see your router or gateway’s configuration page. Follow the tips of PortFoward about how to open the ports of your particular model. It is impossible to show here because there are hundreds of different models with different procedures;
5 Depending of your platform, insert the following ports on your Port Range Forward page:
PlayStationUDP: 3074, 3478-3479, 3659, 6000
TCP: 80, 443, 1935, 3478-3480, 3659, 10000-10099, 42127
XboxUDP: 53, 88, 500, 1863, 3074, 3544, 3659, 4500
TCP: 53, 80, 1863, 3074, 3659
Origin PCUDP: 3659, 9565, 9570, 9000 – 9999
TCP: 3569, 9946, 9988, 10000 – 20000, 42124
If your router is new, you may not have to do this process. Check if it supports Pre-Configured online gaming port settings, select the Xbox Live/PlayStation Network Pre-Configured setting and assign it to your console.
If you are experiencing connectivity issues with FIFA 21 on your PC, you may need to follow these instructions to learn how to open the router or gateway ports:
1 On Windows 7, open up your desktop Start menu then click on the ‘Control Panel’ option to open it. On Windows 8 / 10, hit Windows key + X and then click on the ‘Control Panel’ to open it;
2 In the search box type ‘firewall’. Click on the ‘Windows Firewall’ option that appears and then in ‘Advanced Settings’;
3 If you are prompted for an administrator password or confirmation, type the password for confirmation. If not, please skip to the next step. In the left pane of the ‘Windows Firewall with Advanced Security’ dialog box click ‘Inbound Rules’;
4 In the right pane, click ‘New Rule’. This will cause a New Inbound Rule Wizard to run where you will be able to enter ports indicated above.
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The maximum transmission unit of a communications protocol of a layer is the size of the largest protocol data unit that the layer can pass onwards. An MTU limit that is set too high can cause fragmented packets and packet loss on your connection.
The first thing to do is to find your optimal MTU. Then, you just need to set that value on your console’s settings. Follow these instructions to learn how to do it:
1 Open your PC and navigate to the desktop. Hold down the Windows key and press R (this will open the Run dialogue);
2 Type ‘CMD’ and press Enter (this will open a command prompt);
3 Type ‘ping www.google.com -f -l 1500’. You should see a message saying ‘100% packet loss’;
4 Now, you want to lower the last value by 10-15 or so, keep lowering it until your packets are no longer fragmented and 100% are received. Finally, you will want to increase the last value, little by little, until your packets begin to fragment again. ex: 1421, 1422, 1423, etc. Add 28 to your final value and take note of your optimum MTU value;
5 Go to the settings menu on your console and then setting up a new internet connection, or edit an existing one. Change the option from automatic to custom, and then set the MTU to your Optimum MTU Value.
The maximum transmission unit of a communications protocol of a layer is the size of the largest protocol data unit that the layer can pass onwards. An MTU limit that is set too high can cause fragmented packets and packet loss on your connection.
The first thing to do is to find your optimal MTU. Then, you just need to set that value on your console’s settings. Follow these instructions to learn how to do it:
1 Open your PC and navigate to the desktop. Hold down the Windows key and press R (this will open the Run dialogue);
2 Type ‘CMD’ and press Enter (this will open a command prompt);
3 Type ‘ping www.google.com -f -l 1500’. You should see a message saying ‘100% packet loss’;
4 Now, you want to lower the last value by 10-15 or so, keep lowering it until your packets are no longer fragmented and 100% are received. Finally, you will want to increase the last value, little by little, until your packets begin to fragment again. ex: 1421, 1422, 1423, etc. Add 28 to your final value and take note of your optimum MTU value;
5 Go to the settings menu on your console and then setting up a new internet connection, or edit an existing one. Change the option from automatic to custom, and then set the MTU to your Optimum MTU Value.
DIFFICULTY: ⚫⚫⚫⚫⚪
Maybe the most important and overlooked piece of a quality connection is your NAT type. Network address translation (NAT) is the process of modifying IP address information in IP packet headers while in transit across a traffic routing device. On NAT type 1 NAT type 1 is usually static IP addressing with PAT (Port Address Translation) and the modem connects directly to your console. NAT type 2 is Dynamic IP addressing with PAT and a router is used to connect the modem to your console.
Your NAT Type is either Open, Moderate or Strict, and controls what other Nat Types you can connect to. An Open NAT Type means you can pretty much connect to anyone but is the least common of the three to have. A Moderate NAT Type, the most common of the three, means you can only connect to others who are Open or also Moderate. A Strict NAT Type means you will only be able to connect to others who are Open.
As you can probably figure out, if you have a Strict NAT Type, you’re probably going to have a bad time, at least when trying to play games online with your friends. To top it all off, sometimes it’s pretty hard for your games to figure out your type and will connect you incorrectly, sometimes your ISP has a separate NAT Type, and sometimes EA servers or your connection might just be down.
If you got here without fixing your problem, don’t worry: there are good chances to have success with this tip if your router supports DMZ. We leave this tip to the end because it has a major drawback: you will be unable to use the Internet at home while playing FIFA 21. But at least, you will play perfectly.
A modem that has a router built in is always a solution to avoid. That’s why you should try to get NAT type 1. It will avoid many router problems, as the ones that happen when it does not save the open ports changes. To check your NAT type, follow these steps:
PlayStation
1 Go to Settings and then Network Settings;
2 Run the Internet Connection Status;
3 Your NAT type will be listed near the bottom of the screen.
Xbox
1 Go to Settings and then All Settings;
2 Go to Network;
3 Your NAT type will be under Current Network Status.
To learn how to configure a NAT type 1 connection on your PlayStation follow these steps:
1 Open your PC and start your internet browser. In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it in your documentation or on hardware manufacturer’s website;
2 Type your username and password (for your router or gateway), and then click OK. If you do not know the default username and password, refer to your hardware manufacturer’s documentation or ask your ISP;
3 Disconnect the Internet through a path that depends on your router model but should be similar to Broadband Connection -> Internet Services -> Disconnect;
4 On your console, go to Network Settings -> Internet Connection Settings;
5 Choose Custom -> Wireless -> Enter your WLAN settings -> Insert your WLAN key (if connected wirelessly) or Choose Custom -> Network Cable -> Auto Detect (if connected by cable);
6 Choose PPPoE and enter your username and password (PPPoE settings). If you don’t know your username, password or service name (PPPoE settings), please contact your Internet service provider (ISP);
7 Follow the path Auto DNS -> Automatic MTU -> Do not use proxy -> Disable UPNP;
8 Save and test your connection;
9 Every time you turn on the console, you must turn off the Internet in router (step 1 to 3). Only then the console will be able to connect to the Internet. Every time you disconnect the console, you must connect the Internet back in the router in order to have it on other devices.
To learn how to configure a NAT type 1 connection on your Xbox follow these steps:
1 Open your PC and start your internet browser. In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it in your documentation or on hardware manufacturer’s website;
2 Type your username and password (for your router or gateway), and then click OK. If you do not know the default username and password, refer to your hardware manufacturer’s documentation or ask your ISP;
3 Disconnect the Internet through a path that depends on your router model but should be similar to Broadband Connection -> Internet Services -> Disconnect;
4 On your console, go to My Xbox, and then select System Settings;
5 Select Network Settings and then Select WiredNetwork or the name of your wireless network, if you are prompted to do so;
6 Select Configure Network and on the Additional Settings tab, select PPPoE Settings;
7 Select Username, enter it and select Done. Enter your password and service name. If you don’t know your username, password or service name (PPPoE settings), please contact your Internet service provider (ISP);
8 Press the B button on your controller, and then test your connection;
9 Every time you turn on the console, you must turn off the Internet in router (step 1 to 3). Only then the console will be able to connect to the Internet. Every time you disconnect the console, you must connect the Internet back in the router in order to have it on other devices.
Maybe the most important and overlooked piece of a quality connection is your NAT type. Network address translation (NAT) is the process of modifying IP address information in IP packet headers while in transit across a traffic routing device. On NAT type 1 NAT type 1 is usually static IP addressing with PAT (Port Address Translation) and the modem connects directly to your console. NAT type 2 is Dynamic IP addressing with PAT and a router is used to connect the modem to your console.
Your NAT Type is either Open, Moderate or Strict, and controls what other Nat Types you can connect to. An Open NAT Type means you can pretty much connect to anyone but is the least common of the three to have. A Moderate NAT Type, the most common of the three, means you can only connect to others who are Open or also Moderate. A Strict NAT Type means you will only be able to connect to others who are Open.
As you can probably figure out, if you have a Strict NAT Type, you’re probably going to have a bad time, at least when trying to play games online with your friends. To top it all off, sometimes it’s pretty hard for your games to figure out your type and will connect you incorrectly, sometimes your ISP has a separate NAT Type, and sometimes EA servers or your connection might just be down.
If you got here without fixing your problem, don’t worry: there are good chances to have success with this tip if your router supports DMZ. We leave this tip to the end because it has a major drawback: you will be unable to use the Internet at home while playing FIFA 21. But at least, you will play perfectly.
A modem that has a router built in is always a solution to avoid. That’s why you should try to get NAT type 1. It will avoid many router problems, as the ones that happen when it does not save the open ports changes. To check your NAT type, follow these steps:
PlayStation1 Go to Settings and then Network Settings;
2 Run the Internet Connection Status;
3 Your NAT type will be listed near the bottom of the screen.
Xbox1 Go to Settings and then All Settings;
2 Go to Network;
3 Your NAT type will be under Current Network Status.
To learn how to configure a NAT type 1 connection on your PlayStation follow these steps:
1 Open your PC and start your internet browser. In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it in your documentation or on hardware manufacturer’s website;
2 Type your username and password (for your router or gateway), and then click OK. If you do not know the default username and password, refer to your hardware manufacturer’s documentation or ask your ISP;
3 Disconnect the Internet through a path that depends on your router model but should be similar to Broadband Connection -> Internet Services -> Disconnect;
4 On your console, go to Network Settings -> Internet Connection Settings;
5 Choose Custom -> Wireless -> Enter your WLAN settings -> Insert your WLAN key (if connected wirelessly) or Choose Custom -> Network Cable -> Auto Detect (if connected by cable);
6 Choose PPPoE and enter your username and password (PPPoE settings). If you don’t know your username, password or service name (PPPoE settings), please contact your Internet service provider (ISP);
7 Follow the path Auto DNS -> Automatic MTU -> Do not use proxy -> Disable UPNP;
8 Save and test your connection;
9 Every time you turn on the console, you must turn off the Internet in router (step 1 to 3). Only then the console will be able to connect to the Internet. Every time you disconnect the console, you must connect the Internet back in the router in order to have it on other devices.
To learn how to configure a NAT type 1 connection on your Xbox follow these steps:
1 Open your PC and start your internet browser. In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it in your documentation or on hardware manufacturer’s website;
2 Type your username and password (for your router or gateway), and then click OK. If you do not know the default username and password, refer to your hardware manufacturer’s documentation or ask your ISP;
3 Disconnect the Internet through a path that depends on your router model but should be similar to Broadband Connection -> Internet Services -> Disconnect;
4 On your console, go to My Xbox, and then select System Settings;
5 Select Network Settings and then Select WiredNetwork or the name of your wireless network, if you are prompted to do so;
6 Select Configure Network and on the Additional Settings tab, select PPPoE Settings;
7 Select Username, enter it and select Done. Enter your password and service name. If you don’t know your username, password or service name (PPPoE settings), please contact your Internet service provider (ISP);
8 Press the B button on your controller, and then test your connection;
9 Every time you turn on the console, you must turn off the Internet in router (step 1 to 3). Only then the console will be able to connect to the Internet. Every time you disconnect the console, you must connect the Internet back in the router in order to have it on other devices.
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If none of the previous tips has helped you, please contact your Internet Service Provider. Expose the problem and ask for help. Request a firmware update for your router or a switch to other equipment.
If the problem persists, consider changing to another ISP. Before you do, try to talk to other players and analyse the feedback that they give you about other ISPs. It is not the perfect solution but, if playing FIFA 21 is really important to you, it may be the only one.
If you have no luck following this FIFA 21 Connection Problems Troubleshooting Guide, contact the EA Support.
If none of the previous tips has helped you, please contact your Internet Service Provider. Expose the problem and ask for help. Request a firmware update for your router or a switch to other equipment.
If the problem persists, consider changing to another ISP. Before you do, try to talk to other players and analyse the feedback that they give you about other ISPs. It is not the perfect solution but, if playing FIFA 21 is really important to you, it may be the only one.
If you have no luck following this FIFA 21 Connection Problems Troubleshooting Guide, contact the EA Support.