FC 25 COMPENSATION TRACKER

EA provides compensations to the FC community when a product doesn’t meet its advertised features.
FC 25 Compensation Tracker

EA Policy


In a game like Football Club 25, new content is released daily. Unfortunately, not all of this content is properly advertised. Sometimes, the translation of pack content contains errors, while in other cases, specific special items are not made available in packs as advertised.

Whatever the issue may be, EA’s policy is to compensate affected players whenever what has been advertised doesn’t match reality. Sometimes, they even do so when the player has benefited from the error, receiving more or better cards, for instance.

The process for granting these compensations is lengthy and laborious, involving, in the first phase, the identification of the problem and the impacted players, and in the second phase, the distribution of compensation, typically in the form of packs.

Because it’s a time-consuming and relatively complex process to keep track of, we have published an FC 25 Compensation Tracker on this page to provide you with the current status of each of these cases.

By offering these compensations, EA aims to maintain player trust and loyalty while also demonstrating accountability for any shortcomings in their Ultimate Team products. This approach fosters a positive relationship between the company and its user base, ensuring that players continue to engage with and support the FC franchise despite occasional setbacks or unmet promises.

FC 25 Compensation List


All issues identified by EA that require compensation are listed below, along with the date on which it was granted. All times are shown in the UK time zone.

Past, Present, and Future Stars Pack
  • The Chinese description of this pack available in the store for a few hours said it included a Icon 90 rated or higher.
  • Current Status: To be Fixed
  • Compensation: Impacted players will receive a 90+ Icon and save the one they get.
  • Issue Date: 07/12/24
  • Compensation Date: 00/12/24
Max 91 Icon Upgrade
  • This SBC description in Spanish states it includes a 91+ Icon item instead of a Max 91 Icon.
  • Current Status: To be Fixed
  • Compensation: Impacted players received a 91+ Icon and saved the Max 91 Icon.
  • Issue Date: 27/11/24
  • Compensation Date: 09/12/24
Holding Out SBC
  • The Holding Out for a Hero Pack description in Dutch says it includes an Icon item instead of an Hero
  • Current Status: Fixed
  • Compensation: Impacted players received a Base Icon item.
  • Issue Date: 08/11/24
  • Compensation Date: 15/11/24
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