FC 27 CONNECTION TROUBLESHOOTING

Several reasons may explain why you cannot connect to EA servers, including EA servers or your internet connection being down during your attempt.

Several reasons may explain why you are losing connection to your opponent. Follow the steps of this guide to fix this.

Here is a breakdown of the Connection Score values:

• 95+ | Great
  Very unlikely that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may very rarely experience some moments of major or minor degradation.


• 80-94 | Good
  Unlikely that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may rarely experience some moments of major or minor degradation.


• 65-79 | OK
  Possible that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may sometimes experience some moments of major or minor degradation.


• 0-64 | Poor
  Likely, your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may often experience some moments of or continuous, major or minor degradation.

It shows the average ping, packet loss, and jitter for applicable Football CLub Online matches played on that ISP, from your location using an ethernet (wired) connection.

It allows you to compare the Connection Score, ping, packet loss, and jitter data for other ISPs in your location.

You can turn on connection monitoring, which will enable in-game visuals that show during a match to give you information about your Connection Quality, following these steps:

1. From the main FC screen, select [Customise];
2. Select [Settings] and then [Game Settings];
3. Select [Visuals];
4. Scroll down to [Connection Monitoring] and change it to ‘Ping and Connection Indicators’.

Ping measures how long it takes for game data to be sent from your console or PC to the FC Game Data Centers and back. This is sometimes referred to as ‘latency’. A low ping means that packets of game data are sent quickly to and from the FC Game Data Centers.

Packet loss is the measurement of the number, or percentage, of packets that fail to successfully make the round trip to the FC Game Data Centers and back. Having no packet loss means that packets of game data are reliably sent to and from the game data centers.

Jitter is the measurement of the changes to your ping values over time. If one second your ping is 20ms, the next it’s 90ms, then it’s 120ms—you’re experiencing jitter. Low or no jitter means that game data packets are being sent to and from the Game Data Centers consistently.

To open the ports of your router so you can play FC 27, follow these steps:

1. Open your PC and start your internet browser;
2. In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it on your documentation or hardware manufacturer’s website. The most common are Belkin (192.168.2.1), Linksys (192.168.1.1), D-Link (192.168.0.1) and Netgear (192.168.0.1. or 192.168.1.1). If you still don’t know how to access your router administrator page, Hold down the Windows key and press R, then type ‘CMD’, hit Enter, type ‘ipconfig /all’ in the command window and hit Enter again. It will show you something like 192.168.1.254 or similar;
3. Type your user name and password (for your router or gateway), and then click OK. If you do not know the default user name and password, refer to your hardware manufacturer’s documentation;
4. Once you are logged in, you should see your router or gateway’s configuration page. Follow the tips of PortFoward about how to open the ports of your particular model. It is impossible to show here because there are hundreds of different models with different procedures;
5. Depending on your platform, insert the ports on your Port Range Forward page.

If you are experiencing connectivity issues with FC 27 on your PC, you may need to follow these instructions to open the router or gateway ports:

1. Open the ‘Control Panel’ and type ‘firewall’ in the search box;
2. Click on the ‘Windows Firewall’ option that appears and then in ‘Advanced Settings’;
3. If you are prompted for an administrator password or confirmation, type the password for confirmation.
4. In the left pane of the ‘Windows Firewall with Advanced Security’ dialog box click ‘Inbound Rules’;
5. In the right pane, click ‘New Rule’. This will cause a New Inbound Rule Wizard to run where you will be able to enter the ports.

The following types of applications have been known to cause issues with EA App/Steam/Epic Games and when playing FC 27:

Anti-Virus and Anti-Spyware Applications
Any anti-virus software can potentially block EA App/Steam/Epic Games, especially if not properly configured. To avoid this, ensure that both EA App/Steam/Epic Games and FC 27 are added as exceptions in your security software. If you continue experiencing issues, try disabling the anti-virus temporarily, or uninstall it as a test.

FTP and Other Web Server Programs
Programs like FTP servers or other web hosting tools can consume a large portion of your internet bandwidth or system resources. This can lead to lag, slow gameplay, or unstable connections. Always close these programs before playing, or at least make sure they aren’t actively transferring files.

Download Management Applications
Download managers, especially those labeled as “download accelerators,” may interfere with your FC 27 downloads or updates. Since EA App/Steam/Epic Games often runs background updates, make sure to fully close any download management tools before launching the client.

VPN Applications
VPNs use additional bandwidth and processing power, which can negatively impact game performance or responsiveness. Additionally, secure private networks may have restrictions that limit online gaming. Always disconnect from VPN services before launching FC 27 to avoid connectivity issues.

Proxy, IP Filtering, and IP Masking Programs
Proxy tools and software that mask or filter your IP address can disrupt connections to EA App, Epic Games, Steam, or EA servers. Be sure to disable any such tools before launching the client or starting the game to ensure proper connectivity.

If you want to clear the cache of your PlayStation 5, follow these steps:

1. Turn off your console by holding the power button for three seconds (the power indicator will blink for a few moments before turning off);
2. Once the console is off, press and hold the power button again;
3. Release it after you hear the second beep — one beep will sound when you first press, and another seven seconds later;
4. Connect the controller with the USB cable and press the PS button on the controller;
5. Once your console has entered Safe Mode, you will be given a number of options to choose from;
6. Select [Clear Cache and Rebuild Database];
7. Select [Clear System Software Cache].

Fully shut down the console, disconnect its power cable and wait at least 30 seconds. Reconnect the cable, start the console and launch FC 27 again. Do not reset the console or clear local saved games solely to troubleshoot a connection problem.

If you want to clean the cache of your Xbox Series S, follow these steps:

1. Navigate to the [Settings] menu by pressing the Xbox button on the center of your controller.;
2. Select [System] and choose [Console Info];
3. Select [Reset Console];
4. Make sure to choose to ‘Keep my Games and Apps’.

If you want to reset the Windows configuration, follow these steps:

1. Open the Run dialogue, holding down the Windows key and pressing R;
2. Type ‘CMD’ and press [Enter] (this will open a command prompt);
3. Type ‘ipconfig /flushdns’ and press [Enter];
4. Type ‘ipconfig /registerdns’ and press [Enter];
5. Type ‘ipconfig /release’ and press [Enter];
6. Type ‘ipconfig /renew’ and press [Enter];
7. Type ‘netsh winsock reset’ and press [Enter];
8. Reboot the computer.

Network address translation (NAT) is the proccess of modifying IP address information in IP packet headers while in transit across a traffic routing device. On NAT type 1, NAT type 1 is usually static IP addressing with PAT (Port Address Translation), and the modem connects directly to your console. NAT type 2 is Dynamic IP addressing with PAT, and a router is used to connect the modem to your console.

To configure a NAT type 1 connection on your PlayStation, follow these steps:

1. Open your PC and start your internet browser. In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it in your documentation or on the hardware manufacturer’s website;
2. Type your username and password (for your router or gateway), and then click OK. If you do not know the default username and password, refer to your hardware manufacturer’s documentation or ask your ISP;
3. Disconnect the Internet through a path that depends on your router model but should be similar to Broadband Connection -> Internet Services -> Disconnect;
4. On your console, go to Network Settings -> Internet Connection Settings;
5. Choose Custom -> Wireless -> Enter your WLAN settings -> Insert your WLAN key (if connected wirelessly) or Choose Custom -> Network Cable -> Auto Detect (if connected by cable);
6. Choose PPPoE and enter your username and password (PPPoE settings). If you don’t know your username, password or service name (PPPoE settings), please get in touch with your Internet service provider (ISP);
7. Follow the path Auto DNS -> Automatic MTU -> Do not use proxy -> Disable UPNP;
8. Save and test your connection;
9. Every time you turn on the console, you must turn off the Internet in the router (steps 1 to 3). Only then will the console be able to connect to the Internet. Every time you disconnect the console, you must connect the Internet back to the router to have it on other devices.

To configure a NAT type 1 connection on your Xbox, follow these steps:

1. Open your PC and start your internet browser. In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it in your documentation or on the hardware manufacturer’s website;
2. Type your username and password (for your router or gateway), and then click OK. If you do not know the default username and password, refer to your hardware manufacturer’s documentation or ask your ISP;
3. Disconnect the Internet through a path that depends on your router model but should be similar to Broadband Connection -> Internet Services -> Disconnect;
4. On your console, go to My Xbox, and then select System Settings;
5. Select Network Settings and then Select WiredNetwork or the name of your wireless network, if you are prompted to do so;
6. Select Configure Network and on the Additional Settings tab, select PPPoE Settings;
7. Select Username, enter it and select Done. Enter your password and service name. If you don’t know your username, password or service name (PPPoE settings), please contact your Internet service provider (ISP);
8. Press the B button on your controller, and then test your connection;
9. Every time you turn on the console, you must turn off the Internet in the router (steps 1 to 3). Only then will the console be able to connect to the Internet. Every time you disconnect the console, you must connect the Internet back to the router to have it on other devices.

In FC 27, if a player disconnects, whether by turning off their console, losing internet connection, or deliberately leaving, the opponent is awarded the win, provided certain conditions are met (such as the match being past a specific time or occurring after significant events like a red card or penalty).

This rule aims to prevent abuse and unfair quits, and it now covers all types of disconnection, not just quitting via the game menu.