FIFA 23 CONNECTION TROUBLESHOOTING

Several reasons may explain why you cannot connect to EA servers, including EA servers or your internet connection being down during your attempt.

Several reasons may explain why you are losing connection to your opponent. Follow the steps of this guide to fix this.

Here is a breakdown of the Connection Score values:

• 95+ | Great
  Very unlikely that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may very rarely experience some moments of major or minor degradation.


• 80-94 | Good
  Unlikely that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may rarely experience some moments of major or minor degradation.


• 65-79 | OK
  Possible that your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may sometimes experience some moments of major or minor degradation.


• 0-64 | Poor
  Likely, your Connection Quality is causing sustained significant or continuous degradation to your online gameplay experience. You may often experience some moments of or continuous, major or minor degradation.

It shows the average ping, packet loss, and jitter for applicable FIFA Online matches played on that ISP, from your location using an ethernet (wired) connection.

It allows you to compare the Connection Score, ping, packet loss, and jitter data for other ISPs in your location.

You can turn on connection monitoring, which will enable in-game visuals that show during a match to give you information about your Connection Quality, following these steps:

1. From the main FIFA screen, select [Customise];
2. Select [Settings] and then [Game Settings];
3. Select [Visuals];
4. Scroll down to [Connection Monitoring] and change it to ‘Ping and Connection Indicators’.

Ping measures how long it takes for game data to be sent from your console or PC to the FIFA Game Data Centers and back. This is sometimes referred to as ‘latency’. A low ping means that packets of game data are sent quickly to and from the FIFA Game Data Centers.

Packet loss is the measurement of the number, or percentage, of packets that fail to successfully make the round trip to the FIFA Game Data Centers and back. Having no packet loss means that packets of game data are reliably sent to and from the game data centers.

Jitter is the measurement of the changes to your ping values over time. If one second your ping is 20ms, the next it’s 90ms, then it’s 120ms—you’re experiencing jitter. Low or no jitter means that game data packets are being sent to and from the Game Data Centers consistently.

To open the ports of your router so you can play FIFA 23, follow these steps:

1. Open your PC and start your internet browser;
2. In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it on your documentation or hardware manufacturer’s website. The most common are Belkin (192.168.2.1), Linksys (192.168.1.1), D-Link (192.168.0.1) and Netgear (192.168.0.1. or 192.168.1.1). If you still don’t know how to access your router administrator page, Hold down the Windows key and press R, then type ‘CMD’, hit Enter, type ‘ipconfig /all’ in the command window and hit Enter again. It will show you something like 192.168.1.254 or similar;
3. Type your user name and password (for your router or gateway), and then click OK. If you do not know the default user name and password, refer to your hardware manufacturer’s documentation;
4. Once you are logged in, you should see your router or gateway’s configuration page. Follow the tips of PortFoward about how to open the ports of your particular model. It is impossible to show here because there are hundreds of different models with different procedures;
5. Depending on your platform, insert the ports on your Port Range Forward page.

If you are experiencing connectivity issues with FIFA 23 on your PC, you may need to follow these instructions to open the router or gateway ports:

1. Open the ‘Control Panel’ and type ‘firewall’ in the search box;
2. Click on the ‘Windows Firewall’ option that appears and then in ‘Advanced Settings’;
3. If you are prompted for an administrator password or confirmation, type the password for confirmation.
4. In the left pane of the ‘Windows Firewall with Advanced Security’ dialog box click ‘Inbound Rules’;
5. In the right pane, click ‘New Rule’. This will cause a New Inbound Rule Wizard to run where you will be able to enter the ports.

The following applications and types of programs have been reported to cause issues with Origin/Steam and playing FIFA 23:

Anti-Virus and Anti-Spyware Applications
Any Anti-Virus program could potentially block Origin/Steam, especially when not properly configured for use with it. Make sure that Origin/Steam and FIFA 23 are listed as exceptions for these programs so that they may run freely. If issues persist, try disabling or even temporarily uninstalling the program to test the issue.

FTP and other Web Server Programs
Much like Peer to Peer software, FTP or other Web Server programs can eat up much of your internet bandwidth, dramatically affecting your online play, or even take up a lot of your system’s resources, resulting in slowed-down or laggy gameplay. Make sure you’ve exited any FTP or similar programs before playing, or minimally ensure that no downloads or uploads are active.

Download Management Applications
Download Management programs, the most common of which are “download accelerators,” may affect your FIFA 23 downloads or updates. Before opening Origin/Steam, which itself may require an update or automatically start downloading game updates, make sure to close out your Download Management software.

VPN Applications
Virtual Private Networks allow users access to secure, private networks, such as a business intranet, across public networks, such as the internet. VPNs take up some extra internet connection bandwidth and computer processing power, which may affect the performance and responsiveness of your games. At the same time, some private networks may have additional security measures that will also limit game playability. Make sure to disconnect from any VPN you may be connected to before starting up your game.

Proxy, IP Filtering and IP Masking Programs
Using a proxy or any IP filtering or IP masking software can affect how your computer and games connect to Origin/Steam and EA’s game servers. Disable any Proxies, IP filtering, or IP masking before jumping into the Origin/Steam client or your games.

If you want to clean the cache of your PlayStation 5, follow these steps:

1. Turn off your console by holding the power button for three seconds (the power indicator will blink for a few moments before turning off);
2. Once the console is off, press and hold the power button again;
3. Release it after you hear the second beep — one beep will sound when you first press, and another seven seconds later;
4. Connect the controller with the USB cable and press the PS button on the controller;
5. Once your console has entered Safe Mode, you will be given a number of options to choose from;
6. Select [Clear Cache and Rebuild Database];
7. Select [Clear System Software Cache].

If you want to clean the cache of your Xbox Series X, follow these steps:

1. Navigate to the [Settings] menu by pressing the Xbox button on the center of your controller.;
2. Select [Devices and Connections] and choose [Blu-Ray];
3. Select [Persistent Storage];
4. Choose ‘Clear Persistent Storage’.

If you want to clean the cache of your Xbox Series S, follow these steps:

1. Navigate to the [Settings] menu by pressing the Xbox button on the center of your controller.;
2. Select [System] and choose [Console Info];
3. Select [Reset Console];
4. Make sure to choose to ‘Keep my Games and Apps’.

If you want to clean the cache of your PC, follow these steps:

1. Open the Run dialogue, holding down the Windows key and pressing R;
2. Type ‘CMD’ and press Enter (this will open a command prompt);
3. Type ‘ipconfig /flushdns’ and press ‘Enter’;
4. Type ‘ipconfig /registerdns’ and press ‘Enter’;
5. Type ‘ipconfig /release’ and press ‘Enter’;
6. Type ‘ipconfig /renew’ and press ‘Enter’;
7. Type ‘netsh winsock reset’ and press ‘Enter’;
8. Reboot the computer.

If you want to turn off IPV6 in your PlayStation 5, follow these steps:

1. Navigate to [Settings] and then to [Network];
2. Uncheck the box next to the ‘Internet Protocol Version 6 (TCP/IPv6)’ option;
3. Click the OK button to confirm.

If you want to turn off IPV6 on your PC, follow these steps:

1. Open the Control Panel and search for ‘adapter’;
2. In your search results under ‘Network and Sharing Center’, click ‘View network Connections’;
3. Right-click your active network connection and select ‘Properties’;
4. Uncheck ‘IPv6’.

Network address translation (NAT) is the proccess of modifying IP address information in IP packet headers while in transit across a traffic routing device. On NAT type 1, NAT type 1 is usually static IP addressing with PAT (Port Address Translation), and the modem connects directly to your console. NAT type 2 is Dynamic IP addressing with PAT, and a router is used to connect the modem to your console.

To configure a NAT type 1 connection on your PlayStation, follow these steps:

1. Open your PC and start your internet browser. In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it in your documentation or on the hardware manufacturer’s website;
2. Type your username and password (for your router or gateway), and then click OK. If you do not know the default username and password, refer to your hardware manufacturer’s documentation or ask your ISP;
3. Disconnect the Internet through a path that depends on your router model but should be similar to Broadband Connection -> Internet Services -> Disconnect;
4. On your console, go to Network Settings -> Internet Connection Settings;
5. Choose Custom -> Wireless -> Enter your WLAN settings -> Insert your WLAN key (if connected wirelessly) or Choose Custom -> Network Cable -> Auto Detect (if connected by cable);
6. Choose PPPoE and enter your username and password (PPPoE settings). If you don’t know your username, password or service name (PPPoE settings), please get in touch with your Internet service provider (ISP);
7. Follow the path Auto DNS -> Automatic MTU -> Do not use proxy -> Disable UPNP;
8. Save and test your connection;
9. Every time you turn on the console, you must turn off the Internet in the router (steps 1 to 3). Only then will the console be able to connect to the Internet. Every time you disconnect the console, you must connect the Internet back to the router to have it on other devices.

To configure a NAT type 1 connection on your Xbox, follow these steps:

1. Open your PC and start your internet browser. In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it in your documentation or on the hardware manufacturer’s website;
2. Type your username and password (for your router or gateway), and then click OK. If you do not know the default username and password, refer to your hardware manufacturer’s documentation or ask your ISP;
3. Disconnect the Internet through a path that depends on your router model but should be similar to Broadband Connection -> Internet Services -> Disconnect;
4. On your console, go to My Xbox, and then select System Settings;
5. Select Network Settings and then Select WiredNetwork or the name of your wireless network, if you are prompted to do so;
6. Select Configure Network and on the Additional Settings tab, select PPPoE Settings;
7. Select Username, enter it and select Done. Enter your password and service name. If you don’t know your username, password or service name (PPPoE settings), please contact your Internet service provider (ISP);
8. Press the B button on your controller, and then test your connection;
9. Every time you turn on the console, you must turn off the Internet in the router (steps 1 to 3). Only then will the console be able to connect to the Internet. Every time you disconnect the console, you must connect the Internet back to the router to have it on other devices.