Are you looking for a way to contact the EA Sports FIFA 16 Support ? here it is.
When Should You Contact the EA Sports FIFA 16 Support
When you purchase a game, you are entitled to an after-sales service. In the case of FIFA 16, this is done through the EA Sports FIFA 16 Support.
They are the bridge of help and adviced between you and EA Sports. Their job is to answer all your questions about the game and explain to you what you should do to solve your problems. To specific technical issues, they have the support of the game specialists.
Find out in what situations you should ask for help from a game advisor from the EA Sports FIFA 16 Support:
- If you purchased FIFA Points but you didn’t received them;
- If you got any item stuck on your FIFA 16 Ultimate Team trade pile or watch list;
- If your FIFA 16 Ultimate Team players have disappeared;
- If you have problems loading the game or accessing to your account;
- If you have any other billing issue, question, problem, complaint or suggestion about the game.
Game advisors are not the only way to get support for FIFA 16. You should use the other available channels when your account and your game experiencing are not being strongly affected.
Where Should You Go to Get Help
To contact a game advisor you should follow the steps of the next chapter. However, there are other ways to contact the EA Sports FIFA 16 support team and to find relevant information to help you in the understanding of the game. Here they are the main ones:
- FIFA U Team Website
If you want to know more about FIFA 16, you need to read our comprehensive guides. They are the best ones!
If you bought the game, you can check the ‘Need Help?’ chapter of your manual and see the FIFA 16 support channels they have available to you.
- DVD Cover
Depending of your region, you may also find a support phone number in the back cover of your FIFA 16 DVD. This support channel is specific for the region where you bought the game.
- Help EA Website
This is a website where you can find frequently asked questions about the game.
- Answers HQ Website
This is a community initiative to have players share their gaming expertise with other players and that can also be useful to you.
- Twitter Support
Need a quick tip? Reach out on Twitter of EA Support.
- Facebook Support
Post on Facebook where the on line game experts are available and ready to help you.
Real time chat with a Game Advisor. It may not work properly if you are not logged on into your Origin account.
- Step 1
- Step 2
- Step 3
You can contact the EA Sports FIFA 16 Support team directly by phone. Just call them during operating hours. Here are the most popular FIFA 16 Support Hotlines:
Australia +61 3 8820 5177 | Monday-Friday from 9am to 6pm AEST
Austria +0720 883349 | Everyday from 10h to 23h CET
Brazil 55+(11) 3958-5683 |
Belgium +02 808 45 90 | Everyday from 10h to 23h CET
Czech Republic +420 228 880 676 | Monday-Friday from 9h to 18h CET
France +04 81 68 08 08 | Everyday from 10h to 23h CET
Germany +0221 37050193 | Everyday from 10h to 23h CET
Italy +02 89877571 | Everyday from 10h to 23h CET
Japan +0570 081800 | Everyday from 11am to 7pm
Netherlands +020-8083219 | Everyday from 10h to 23h CET
New Zealand +64 9951 8377 | Everyday from 9am to 9pm AEST
Poland +48 223 970 840 | Monday-Friday from 9h to 21h CET
Portugal +308 800 880 | Monday-Friday from 9h to 18h CET
Russia + 7 (495) 642 73 97 | Monday-Friday from 11h to 23h GMT+3
Slovakia +421 233 418 468 | Monday-Friday from 9h to 18h CET
Spain +911 230 490 | Everyday from 10h to 23h CET
Switzerland +0225 181005 | Everyday from 10h to 23h CET
Turkey +0870 2432435 | Everyday from 9h to 22h GMT
UK +44 203014 1818 | Monday-Saturday from 9am to 9pm GMT
How to Contact the EA Sports FIFA 16 Support
To contact the EA Sports FIFA 16 Support Team and talk with a game advisor that will assist you, just need to follow these three simple steps:
Click in http://help.ea.com/uk/contact-us/new/?product=fifa-2016, select your platform and click ‘next’.
Select the topic of your issue and give a brief description of it. Click ‘next’.
Choose on of the contact options available. They may vary depending on your region.
If you select Call Me, you will need to enter in your name, phone number and email address so a Game Advisor can contact you.
If you select Live Chat, you will connect directly to a Game Advisor.
If you select E-mail Me, you will be redirected to an incident page in which you will need to fill the subject, the description, the category of the problem and your name.
- (1) If you are not from UK, please select your country / language from the top left corner of step 1 screen.
(2) Calls may be charged according to your country rates.
(3) In order to go to step 3, you need to be logged in into your Origin account. In the previous steps, you can check the top right corner to see if you are logged in.
How Well the FIFA 16 Support Works
First of all, we want to help you to choose the best contact option for your case. In our opinion, you should avoid using e-mail because they take much more time to give you an answer. Many times you don’t even get one. Calling the FIFA 16 support by phone is a better option but the waiting time is large, it may be expensive and you don’t get a proof. That’s why we strongly recommend to choose ‘Chat’ if it is available in your region. It’s free, usually fast and you can read the transcription any time in your Origin account.
To explain how well the EA Sports FIFA 16 Support works, we need to analyse their effectiveness and the waiting time. Both depend on the type of help you need.
They are supposed to fix your issues in no more than 15 days but they take much more time in many cases. For easy issues, like unblocking a club you erased five times, they are really useful and they can do it on time. However, for more complex issues, like restoring a corrupted club, they take many months and most of the times they don’t fix it. It is really painful to contact their support about this kind of issues because it involves a lot of people from different departments and they just ask us to wait until somebody fix it, which almost never happens. Avoid these situations, ask for a solution during your contact and, if possible, ask them to contact the specialist while you are connected to them.
If you are contacting the FIFA 16 support by phone, don’t forget to take note of the number case because you should use it the next time you contact them about that issue. You can consult your closed and opened cases in your Origin account. Just go to help.ea.com/en, check if you are logged in, select ‘Manage Your Account’ and then ‘My Cases’.
Just a final suggestion: according to EA Support, when you reply to a case in progress from your Origin area, it sends you back to the last position in the waiting list. That’s what we recommend to contact them directly when you are trying to know the progress of your case.
Just one more thing: good luck! You will need it.