FC 24 COMPENSATION TRACKER

EA provides compensations to the FC community when a product doesn’t meet its advertised features.
FC 24 Compensation Tracker

EA Policy


In a game like Football Club 24, new content is released daily. Unfortunately, not all of this content is properly advertised. Sometimes, the translation of pack content contains errors, while in other cases, specific special items are not made available in packs as advertised.

Whatever the issue may be, EA’s policy is to compensate affected players whenever what has been advertised doesn’t match reality. Sometimes, they even do so when the player has benefited from the error, receiving more or better cards, for instance.

The process for granting these compensations is lengthy and laborious, involving, in the first phase, the identification of the problem and the impacted players, and in the second phase, the distribution of compensation, typically in the form of packs.

Because it’s a time-consuming and relatively complex process to keep track of, we have published an FC 24 Compensation Tracker on this page to provide you with the current status of each of these cases.

By offering these compensations, EA aims to maintain player trust and loyalty while also demonstrating accountability for any shortcomings in their Ultimate Team products. This approach fosters a positive relationship between the company and its user base, ensuring that players continue to engage with and support the FC franchise despite occasional setbacks or unmet promises.

FC 24 Compensation List


All issues identified by EA that require compensation are listed below, along with the date on which it was granted. All times are shown in the UK time zone.

Alex Sandro and Caputo Showdowns
  • The title and descriptions for the Alex Sandro and Francesco Caputo SBCs were switched.
  • Current Status: Fixed
  • Compensation: Impacted players who completed before the update received the correct item and kept the one mistakenly assigned to them.
  • Issue Date: 11/04/24
  • Compensation Date: 19/04/24
Future Stars Beckham
  • The Future Stars Beckham SBC was incorrectly providing tradeable rewards.
  • Current Status: Fixed
  • Compensation: Players who partially completed the SBC group got their player items back.
  • Issue Date: 03/04/24
  • Compensation Date: 18/04/24
Fantasy Hero Leagues
  • The Sneijder and Touré Fantasy Hero Player Items had incorrect Leagues.
  • Current Status: Fixed
  • Compensation: Players who obtained this item through the Transfer Market before the League update, received their UT Coins back.
  • Issue Date: 22/03/24
  • Compensation Date: Pending
Campaign Mix Player Pick
  • Champions Rewards were not providing the Campaign Mix Player Pick.
  • Current Status: Fixed
  • Compensation: Players who didn’t initially receive their package got it later on.
  • Issue Date: 16/03/24
  • Compensation Date: Pending
85+ Campaign Mix Upgrade
  • The 85+ Campaign Mix Upgrade SBC description was not showing Road to the Final Items as possible rewards.
  • Current Status: Fixed
  • Compensation: Players who completed it and got Road to the Final Items received the corrected rewards.
  • Issue Date: 11/03/24
  • Compensation Date: 14/03/24
Encore Upgrade SBC
  • The Encore Upgrade SBC Group description was previously incorrect.
  • Current Status: Fixed
  • Compensation: Impacted players who completed before the update received the correct item and kept the one mistakenly assigned to them.
  • Issue Date: 10/03/24
  • Compensation Date: 14/03/24
Level 25 Reward
  • The 1 of 3 87+ Fantasy Team 1/2 Player Picks found at season level 25 incorrectly contained only Rare Gold Items.
  • Current Status: Fixed
  • Compensation: Impacted players received the correct player pick.
  • Issue Date: 02/03/24
  • Compensation Date: 07/03/24
Richardson Future Stars Item
  • The Amir Richardson Future Stars Player Item had an incorrect Nation.
  • Current Status: Fixed
  • Compensation: Players who completed his SBC before the Nation update, received their players back.
  • Issue Date: 12/02/24
  • Compensation Date: 29/02/24
Guendouzi RTTF Item
  • The Matteo Guendouzi RTTF Player Item had an incorrect League.
  • Current Status: Fixed
  • Compensation: Players who obtained this item through the Transfer Market before the League update, received their UT Coins back.
  • Issue Date: 04/02/24
  • Compensation Date: 06/02/24
TOTY Leagues Player Pick
  • Many players received the TOTY version of Messi due to issues with probability with the MLS and ROW league.
  • Current Status: Fixed
  • Compensation: Players who completed this SBC while it was available kept their rewards. The SBC will not be returning as originally designed.
  • Issue Date: 30/01/24
  • Compensation Date: 30/01/24
87+ Heroes Player Pick
  • Players have received 86+ players instead of 87+, as advertised.
  • Current Status: Fixed
  • Compensation: Impacted players received the remaining 87+ Rare Player items.
  • Issue Date: 28/01/24
  • Compensation Date: 26/02/24
Alex Telles Versus Items
  • Alex Telles was incorrectly advertised as part of Fire & Ice Team 2 starting on Friday instead of the Mini-Release on Saturday.
  • Current Status: Fixed
  • Compensation: Impacted players received the correct item and kept the one mistakenly assigned to them (gold version).
  • Issue Date: 12/01/24
  • Compensation Date: 19/01/24
83+ TOTW Player Pick SBC
  • Some players did not receive the correct rewards.
  • Current Status: Fixed
  • Compensation: Impacted players received the correct item and kept the one mistakenly assigned to them.
  • Issue Date: 03/01/23
  • Compensation Date: 09/01/24
Shelvey Winter Wildcard Item
  • The Jonjo Shelvey Winter Wildcards Player Item had an incorrect League.
  • Current Status: Fixed
  • Compensation: Players who obtained this itemm through the Transfer Market before the League update, received their UT Coins back.
  • Issue Date: 29/12/23
  • Compensation Date: 05/01/24
Euro Ambassador Item
  • Some players were released on the Euro Ambassador Player Item version instead of the correct rarity.
  • Current Status: Fixed
  • Compensation: Impacted players received the correct item and kept the one mistakenly assigned to them.
  • Issue Date: 18/12/23
  • Compensation Date: 21/12/23
Thunderstruck Cruyff
  • Thunderstruck Cruyff Item was released with the Tiki Taka+ PlayStyle instead of the Power Shot+ PlayStyle.
  • Current Status: Fixed
  • Compensation: Those who obtained the item through the Transfer Market before the PlayStyle update received back their coins.
  • Issue Date: 29/11/23
  • Compensation Date: pending
FC Pro Objective Completionist
  • Some players did not receive the correct rewards.
  • Current Status: Fixed
  • Compensation: Impacted players received 1 Untradeable Jumbo Rare Players Pack and 1500xp.
  • Issue Date: 23/11/23
  • Compensation Date: 06/12/23
Elite Centurion Week 2 Pack
  • Players haven’t received three 86+ Rare Player items, as advertised.
  • Current Status: Fixed
  • Compensation: Impacted players received the remaining 86+ Rare Player items.
  • Issue Date: 04/11/23
  • Compensation Date: 08/11/23
Join The Club I Pre-Season Reward
  • It was incorrectly giving the Join The Club Pack.
  • Current Status: Fixed
  • Compensation: Impacted players received the correct pack and kept the one mistakenly assigned to them.
  • Issue Date: 12/10/23
  • Compensation Date: 18/10/23
The Join The Club III Pre-Season Reward
  • It was incorrectly giving an 85×5 Player Pack.
  • Current Status: Fixed
  • Compensation: Impacted players received the correct pack and kept the one mistakenly assigned to them.
  • Issue Date: 12/10/23
  • Compensation Date: 18/10/23
Pedro RTTK Item
  • Base Version of Pedro Rodriguez was incorrectly available in Packs.
  • Current Status: Fixed
  • Compensation: Impacted players received the correct Pedro RTTK item and kept the one mistakenly assigned to them.
  • Issue Date: 06/10/23
  • Compensation Date: 13/10/23
Ada Hegerberg in Draft Matches
  • Players who had the Ada Hegerberg Player Item in Ultimate Draft were unable to start a match.
  • Current Status: Fixed
  • Compensation: Impacted players received a Draft Token.
  • Issue Date: 25/09/23
  • Compensation Date: 26/09/23
Foundation V SBC Group
  • The Foundation V SBC group was temporarily removed due to issues identified with a formation.
  • Current Status: Fixed
  • Compensation: Impacted players received back the submitted items.
  • Issue Date: 21/09/23
  • Compensation Date: 01/10/23
Foundation V SBC Group
  • The Foundation V SBC group was temporarily removed due to issues identified with a formation.
  • Current Status: Fixed
  • Compensation: Impacted players received back the submitted items.
  • Issue Date: 21/09/23
  • Compensation Date: 01/10/23