FIFA 14 Ultimate Team Connection Troubleshooting Guide

FIFA 14 Ultimate Team Connection Troubleshooting Guide


You won 9 divisions and were finally almost winning the division 1. In the last minute the FIFA 14 Ultimate Team connection has dropped. What should you do ? Or are you having high lag on your matches ? You cannot even access FIFA 14 Ultimate Team and you feel that you wasted lots of money on a game that you will not play?

If you feel disoriented with some of these questions, read our tips to find out what you can do to improve your game connection.


Introduction to FUT 14 Connections Problems


There are many thousands of gamers who have problems connecting to FUT 14. Among the most common anomalies are:

  • Connection drops too often;
  • High Lag;
  • Trouble finding opponents to play against;
  • Trouble connecting to FUT 14 even when the EA servers are on;

It is true that the EA servers are far from being great. But, unlike the idea that the community usually has the greatest fault is not from EA. It’s the players. Don’t forget that the connection used on FUT 14 is P2P.

A poor Internet service provider or a wrong configuration of connection settings are the main reasons for these problems. Many of these situations can be solved without great difficulty. That’s what we intend to try to help in this article. We are not experts in this area but we also had connections problems and have investigated a lot to find solutions. Today we play without any problem.


What can you do to improve your FUT 14 Connection


There are several ways to try to improve your FUT 14 connection. We will list the 10 most important by the order of greater ease of implementation:


Restart your network equipment


If you only had problems with your FUT 14 connection right now, so this should be your first step in an attempt to solve them.

Follow the next steps and, in the end, test your connection again:

  • Turn off your console and network hardware (for example, your modem and router);
  • Wait 30 seconds;
  • Turn on your modem and wait for it to come back on line (approximately one minute);
  • Turn on the next piece of hardware (for example, the router), and wait another minute;
  • Repeat the last step for every additional piece of network hardware.


Simplify your setup


Although it is unlikely that you go and find the solution to your problem in simplifying network configuration, it is important to make it to screen every chance.

Your router or gateway might be having problems sharing an Internet connection. To see whether this is true, try to do one of the following and, at the end, test your connection again:

  • Wired connection
  • Temporarily unplug everything from your router, except the cable to your modem and the cable to your Xbox 360 console or to your PS3 console.

  • Wireless connection
  • Temporarily turn off everything that’s connected to your wireless network except your Xbox 360 console or your PS3 console.


FUT 14 Connection Troubleshooting Guide


Turn on UPnP on your network hardware


Universal Plug and Play (UPnP) is a standard that helps routers communicate effectively.

If your router or gateway supports UPnP, make sure this setting is turned on. Refer to your hardware documentation for help turning on UPnP. Most hardware manufacturers have websites that include support information.

If you change the UPnP setting on your network hardware, restart your hardware and test your Xbox LIVE connection or your PSN connection. The final test is to see if the FIFA 14 connection is now open.


Improve your wireless signal


A weak wireless signal can cause poor FUT 14 performance. Check your wireless signal strength and follow these tips:

Move your router or gateway off the floor and away from walls and metal objects.

Move your console off the floor and away from walls and metal objects. Remove your console from an enclosed entertainment centre, bookshelf or TV stand.

Minimise obstructions along a straight-line path between your console and your wireless router or gateway. Possible obstructions include TVs, cabinets, appliances, other electronics and furniture.

Shorten the distance between your console and your wireless router or gateway. Ideally, your network hardware should be near the centre of your home.

Turn off wireless devices. If your router uses the 2.4 GHz band, try turning off wireless devices, such as 2.4 GHz cordless telephones, Bluetooth devices and baby monitors. If you are using a wireless headset with a base station, try moving the transmitter away from your console, or temporarily turn it off to see if your wireless network signal improves.

Try changing your wireless channel. Wireless routers and gateways can broadcast on different channels, and one channel might be clearer than another. For example, try channel 1 or 11. See your hardware documentation for help with changing wireless channels.

Add a wireless repeater to extend your wireless network range. You can boost your signal strength by placing a wireless repeater halfway between your router or gateway and your console.


Connect by cable


Most of the players use the Xbox 360 and PS3 functionality that allows them to connect to the internet via a wireless connection.

It is undoubtedly more practical, but usually wireless connections are also slower. Typical wired 10/100 Ethernet has a theoretical maximum of 100 Mbps. Typical 802.11g Wireless has a theoretical maximum of only 54Mbps.

Moreover, wireless connections are also more likely to network conflicts and errors.

Try to connect your console to the router by a good ethernet cable and, if necessary, set up your Internet access on your console.

If you are already use a wired connection, change your ethernet cable.


FUT 14 Connection Troubleshooting Guide


Maximise your bandwidth


Bandwidth is the amount of information transferred over your Internet connection. If your bandwidth is limited or fluctuates dramatically, it can affect the performance of your FIFA 14 Ultimate Team matches.

When someone in your house browses the Internet, they use bandwidth that could be going to your console.

If you are having problems to play FUT 14, make sure that other computers in your home are not downloading or transferring files while you are trying to play.


Try a direct modem connection


If your Xbox 360 or PS3 console is connected to the Internet through a router or bridge, try connecting the console directly to the modem, instead of through those devices.

To do that, plug one end of a network cable into the back of the console and the other end directly into your modem.

If performance improves, the problem is with your router or bridge. In that case, change it for new ones or study the chance to connect your console direct to your modem.


Open the network ports

For players having difficulties connecting to on line play or to other players in FIFA 14 it is likely that they need to open, or forward, their on line ports.

Ports are basically ‘endpoints’ between two connections. A ‘Port number’ is assigned to each end, like an address, in order to direct the flow of Internet traffic.

If you are experiencing connectivity issues with FUT 14, and you have exhausted all basic connection troubleshooting, such as clearing cache, adjusting privacy settings, or disabling firewalls, you may need to follow these instructions to learn how to open the router or gateway ports:

    1) Start your web browser.
    2) In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it on your documentation or on hardware manufacturer’s website. The most common are Belkin (, Linksys (, D-Link ( and Netgear ( Or
    3) Type your user name and password (for your router or gateway), and then click OK. If you do not know the default user name and password, refer to your hardware manufacturer’s documentation.
    4) Once you are logged in, you should see your router or gateway’s configuration page.
    5) Follow the tips of PortFoward about how to open the ports of your particular model. It is impossible to show here because there are hundreds of different models with different procedures.

FIFA 14 Ultimate Team Xbox 360 players should open the following Ports:
UDP: 53; 88; 3074; 3659
TCP: 53; 80; 3074; 3659

FIFA 14 Ultimate Team PS3 players should open the following Ports:
UDP: 3074; 3659; 6000
TCP: 80; 443; 3659; 10000 – 10099; 42127

FIFA 14 Ultimate Team PC players should open the following Ports:
UDP: 3659; 9565; 9570; 9000 – 9999
TCP: 3569; 9946; 9988; 10000 – 20000; 42124

Who have XBox Live should check if the following ports are open:
Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)

If your router is new, you may not have to do this process. Check if it supports Pre-Configured on line gaming port settings, select the Xbox Live/Playstation Network Pre-Configured setting and assign it to your console.


FUT 14 Connection Troubleshooting Guide

Click to maximize it


Connect by NAT type 1


If you got here without solving your problem, don’t worry: there are good chances to have success with this tip if your router supports DMZ. We leave this tip to the end because it has a major drawback: you will be unable to use the Internet at home while playing FUT 14. But at least, you will play perfectly.

Network address translation (NAT) is the process of modifying IP address information in IP packet headers while in transit across a traffic routing device. On NAT type 1 NAT type 1 is usually static IP addressing with PAT (Port Address Translation) and the modem connects directly to your console. NAT type 2 is Dynamic IP addressing with PAT and a router is used to connect the modem to your console.

A modem that has a router built in is always a solution to avoid. That’s why you should try to get NAT type 1. It will avoid many router problems, as the ones that happens when it does not save the open ports changes.

To learn how to configure a NAT type 1 connection follow these steps:

  • On the PC: (step 1 – valid for both XBox 360 and PS3 version)
  • 1) Start your browser.
    2) In the Address bar, type the default IP address for your router or gateway, and then press ENTER. If you don’t know the default IP, try to find it on your documentation or on hardware manufacturer’s website.
    3) Type your user name and password (for your router or gateway), and then click OK. If you do not know the default user name and password, refer to your hardware manufacturer’s documentation or ask to your ISP.
    4) Disconnect the Internet through a path that depends of your router model but should be similar to Broadband Connection -> Internet Services -> Disconnect.

  • On the XBox 360: (step 2 – valid only for XBox 360 version)
  • 1) On your console, go to My Xbox, and then select System Settings.
    2) Select Network Settings.
    3) Select WiredNetwork or the name of your wireless network, if you are prompted to do so.
    4) Select Configure Network and on the Additional Settings tab, select PPPoE Settings.
    5) Select User Name, enter it and select Done.
    6) Enter your password and service name. If you don’t know your user name, password or service name (PPPoE settings), please contact your Internet service provider (ISP).
    7) Press the B button on your controller, and then test your connection.


FUT 14 Connection Troubleshooting Guide


  • On the PS3: (step 2 – valid only for PS3 version)
  • 1) On your console, go to Network Settings -> Internet Connection Settings.
    2) Choose Custom -> Wireless -> Enter your WLAN settings -> Insert your WLAN key (if connected wirelessly)
    or Choose Custom -> Network Cable -> Auto Detect (if connected by cable).
    3) Choose PPPoE and enter your username and password (PPPoE settings). If you don’t know your user name, password or service name (PPPoE settings), please contact your Internet service provider (ISP).
    4) Follow the path Auto DNS -> Automatic MTU -> Do not use proxy -> Disable UPNP
    5) Save and test your FUT 14 connection.


FUT 14 Connection Troubleshooting Guide


  • Final Recommendation (step 3)
  • Every time you turn on the console, you must turn off the Internet in router (step 1). Only then the XBox 360 or the PS3 will be able to connect to the Internet.
    Every time you disconnect the console, you must connect the Internet back in the router in order to have it on other devices.


Change to another ISP


If none of the previous nine tips have helped you, please contact your Internet Service Provider. Expose the problem and ask for help. Request a firmware update for your router or a switch to other equipment.

If the problem persists, consider changing to another ISP. Before you do, try to talk to other players and analyse the feedback that they give you about other ISPs.

It is not the perfect solution but, if playing FUT 14 is really important to you, it may be the only one.


79 thoughts on “FIFA 14 Ultimate Team Connection Troubleshooting Guide”

  1. Can someone explain or fix this issue that i cant put the port 9000 – 9999 (udp) in my router ?

  2. To play FIFA and the FIFA World Ultimate least how much bandwidth is required?
    And Ping Timeout should be?
    minimum ping time out internet ?
    minimum band wide internet for fifa ultimate and fifa world ?

  3. I have a solid and wired internet connection on my PS3, the ps3 is directly connected with the modem and there is no UPnP possible and i have NAT type 2 and all ports are open. The problem is that i can’t find opponents to play with. Each time it says ‘your opponent left the game’, ‘or connection was lost’. What can i do?

  4. The thing is I play fifa 14 on my ios device and I have really good wifi what can I do

  5. Whenever I change players in my squad it comes for me a message tells that their is an erorr while at the console I am using when any other profile edit his squad it works normally

  6. I am usually facing a proplem when i play ultimate team. After match usually have message we are sorry we have problem on ultimate teame server. I lose too much coins coz of that problem.. Plz help

    1. First of all you should check your connection. If you play on a console you should make sure that your NAT is open for multiplayer games. There is also a list / document on what ports you need to open on your router in order to achieve the best connectifity.

  7. hie
    i am using android platform. quite a football fanatic. but since past week i ve been unable to play any matches
    moment i substitute to remove my players who are out of contract, i am directed to the main page.error message flashes.. what could be the problem.. please help

  8. Any tips for the mobile apk? I loose a lot of contracts because of that… Please help me.

  9. можете выложить видео как открыть порты fifa 14 а то не понимаю

  10. Hi,

    I tried to use NAT 1, but when I disconnected my router according to step 1, it automatically re-connect itself. I do not know how to stop my modem router from doing that. Could you please suggest a way to prevent this issue?

  11. Hi Rodrigo
    I’m just a gamer who wants to play UT but it never connects to UT
    I’m not the smartest person when it comes to routers and modems so I’m clueless how to fix this problem
    However I can play online friendlies with my PSN friends but it hasn’t connected once to EASFC
    Pls help

  12. I play ultimate team fifa14 on iPad. Many times, I have observed the connection is lost( I make sure that I am connected well to the internet) many a times when the score reads 0-0 or 1-1 between me and the opponent, and then it forfeits the match on me. If someone quits then it stands good. But I haven’t quit it. Why should I be losing without playing the complete game because of a poor connection with opponent? I have never won a match like this. Every time the connection is lost, I lose the game. Is there a solution available for this problem?

    1. Most of the times, players think that they have good connections but they don’t. For example, have you opened the router ports to play FIFA ? Check the steps of this guide, please.

  13. Any idea why its actually only at online games it suddenly says ur LAN-cable have been disc? NEVER at anything else eg. Netflix?

  14. I have played u-team many times on my android tablet , but I have got a problem now . when I want to connect to u-team server , it drop out from program . I reinstalled the fifa 14 program . but problem is the same . it seems to be a problem with loading my information from eas fc server . please help me

  15. vlasis kallis

    Hi,i sell an item for 2.500 coins but fifa only paied me 2.370 coins..why is this??

  16. hi… i cant play fifa 14 in online… from my university internet but origin servers are connected and working well. i playing from my laptop using wifi. so pls help me.

      1. i cant do it because the internet is from the university. is there is any solution.

  17. When i try to buy players and contracts on transfer window, game throws me out and says that theres some kind of problem to connect in easports. What should i do?

  18. merhaba , please help .I can not play fut 14. ”we are sorry but there has been an error connecting to fifa 14 ultimate team”errors of this

  19. hi, i’m a big fan of your articles, and i just discovered it, didn’t know that someone like you with this much knowledge exist. I even started APPLYING your given tips too ( Eg:Best choice players) .
    My question is: i use a mifi along with a dongle (3G) to connect to the internet and PS3. Sometimes i even use my iPhone personal hotspot to connect. I have been facing a lot of problems like the ea servers crashing and thus effecting my DNF the most its like 50% of my loss is due to DNF and its really frustrating. HELP

  20. Hi I am playing fut on ps4 but it won’t let trade players with a friend keeps saying listening as expired then wen I go to reject offer it says cards system error can u help or advise please many thanks

  21. Hi..
    I’ve been facing problems while connecting to my FUT through the fifa14 android app. All was fine until recently. Now when I try to access the ultimate team the app crashes. Tried re installing even tried logging in through my phone. It’s not happening. I am able to connect to the origin but can not access the ultimate team. Please help I have spent a lot of money on this game and I’m addicted.

  22. Can I play fut 14 on 2 xboxs same ip. If I have 2 xbox gold members and 2 xbox consoles but only one internet connection, I can play fut 14 on both console with wireless?

  23. Hi!
    I live in a university hostel, so the modems are not accessible to me, but my friends are playing FUT and seasons online through the same network. For me, it does not load, saying “connection has been lost with your opponent”. Can you find why this happens?

    1. Hi.
      Without having access to the modem it is a bit difficult to say. You can check what he is doing different from you. He is wired or wireless ? His console are closer to the access point ? He is connected by NAT 1 or NAT 2 ?

  24. Hi
    I love fifa ultimate team but sometimes I get frustrated. when I’m playing a match sometimes the connection is lost it isn’t me because I am fortunate enough to have full wifi. The game says it will review the game to select the winner but it always gives me a 3 to 0 loss as if I forefitted. Do u what to do ?

  25. Hi,I cant find the hospitality setting @ps4 for fifa 14. i know it cause lag,from previous games.and @the begining of fifa it sometimes appears as hospitality setting sencyronizing or something like that,but cant disable it,please help

  26. I tried to connect Fifa 14 UT for the first time ever. And i had a message sorry
    error connecting UT. I’ve just bought Fifa few days ago and i can’t play UT mode

  27. I’ve found all the information provided to help fix connection issues to have failed me.

    Most people whom I’ve spoken too, are from the UK. We have all experienced the same issues….. You are on this run of form and then all of a sudden, your players are running in mud, there is a big delay in player reactions, they have the turning circle of that of a double decker bus, and you cant move/select players.
    Ea told me its my internet. If this was the case how is it that everything was running fine up until a point in time?
    Why is it Ea get me to do a trace route on to their servers if its P2P?
    The trace route shows everything in the UK is fine up until you leave and go across the pond to the USA.
    If its P2P then surely by me being others in the UK I should have no issues, as long as the opponent has a solid connection. Yet every game I’ve played since my issues have been god awful.
    They have told me to switch providers. Ok… so you search these issues and you find that the same issue is found on all the other ISPs in the UK.
    No other game I have played has offered such issues like FIFA14 has.
    This isn’t a case of my internet its something to do with the fifa14 game/servers and my internet.
    Or is it simply just the ‘form’ issue we all know that goes on.

    The only issue I have being able to solve is the connection to the catalogue. Do not use the superhub. Put it into modem mode and use another router.

    1. *If its P2P then surely by me playing others in the UK I should have no issues, as long as the opponent has a solid connection. Yet every game I’ve played since my issues began have been god awful.

      Sorry for some of the typos/grammer, I was in a rush. :/

  28. I am having problems finding opponents on PS4 online matches, I have NAT type 2 and have a PS4-Router-Modem setup (all ethernet).
    Are the ports required the same for PS4 as PS3?

  29. hi… I have the button lag… when I press a button the player reacts with a delay of 1 second i think…
    This happens online and offline.. but it happens offline only when I play in multiplayer with my friend, not against the cpu… and online is worse.. the gameplay is slugghish.. i tried many many troubleshootings even those rodrigo wrote..

    please help me :(((

      1. If I play hitman in history mode i dont note anything…
        I have NAT1… btw it also happens offline when I play 1 vs1 with my friend in my house 🙁

        thanks for your help 🙁

        1. You used a different email. That’s why your message didn’t appear before we approve it.
          About your problem, it is a bit strange. If you have NAT1 the problem is not your connection.
          We don’t know how to help you.

          1. I use an Ethernet cable to connect to my xbox 360 try to play coll of duty online it works perfectly , try to play fifa 14 online it doesn’t , when I press the strt button it alerts me ” servers not available at this time try again later” please help

  30. Hey,

    I cannot complete any FUT offline matches, upon match completion i get an error of not being logged into EA servers.
    I am also unable to download the update from the origin client software. Whenever i start the update, i get an error of “Download failed”.
    Is there any other way of downloading this update?!

  31. Hi Rodrigo,
    I can’t play fut 14 i tried changing port everything but i am confused in nat type 1 i us a usb stick to connect to internet on pc plzz help me i want to play fut 14

  32. Hi Rodrigo, I have a 30mb connection via Virgin Media and use my Virgin hub in modem only mode,with a Belkin router. I have a nat2 connection and play fifa ultimate team 14.My problem is that i constantly notice my players becoming sluggish and unresponsive midgame. I’m based in England yet on the match up screen i always seem to get matched up with players from Spain, Italy or Germany which i’m convinced contributes to the drop in connection. Can you recommend any action i can take to improve my gaming experience please ?

    1. Hi.
      Thank you for your contact.
      If you want to improve your gaming experience, you should try to get NAT1 following the steps of our guide but it will be impossible if your router isn’t direct connected with your console.

  33. I cannot connect to EAS FC. First, my network couldnt be the problem, as my friend uses the same network but he gets to connect. 2nd , both of us have our own original disc. My account can be used in his laptop but his account and mine cant be used on my laptop. I even tried port forwarding, firewall allowing port, dns flush, change ip, with no success. Even tried uninstall. No effect. Used my fren disc to install on my laptop still cant. Used my disc on my friend laptop , can cannect. Probably my laptop problem. Drivers n windows updated.

    1. i have a USB internet connected to my laptop , and i use connectify hotspot app to make wireless . i entered my IP it gives me my internet status but i cant change anything , i cant click anything

      1. i did follow your steps but i cant change anyting bro, i use a USB internet connected to my laptop , and i use connectify hotspot app to make wireless . i entered my IP it gives me my internet status but i cant change anything , i cant click anything

      2. when ever i try and join a friend on UT it always says game session unavailable orit just doesn’t let me join but my connection is fine?

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