FIFA 15 Ultimate Team Help: Troubleshooting Guide to Known Issues

FIFA 15 Ultimate Team Help: Troubleshooting Guide to the Known Issues


Do you need help to fix something in your FIFA 15 Ultimate Team ? You just need to follow our troubleshooting guide.



If you need more help than what you find in this guide, please contact EA Support.
They have a team of specialists ready to help you.


FIFA 15 Ultimate Team Help


We joined the community feedback, the EA Sports advices and our own experience to build this troubleshooting guide. If you need help, just follow the following workarounds.










    Why am I unable to connect to FUT servers ?
    Why am I experiencing hanging at the end of on line and single-player FUT matches ?
    Why am I getting a censored word error ?
    Why am I being charged incorrect prices for Premium Jumbo Packs on PC ?
    Why are my FIFA 15 Ultimate Team matches are not granting rewards ?



How do I get a Security Code ?
Playstation | XBox | PC

Login Verification is a mandatory step before you can access the FUT 15 Web App. This will require you to do the following:

    Turn on your Login Verification information. You will only have to do this once, and it will work across all EA games that use Login Verification.
    If you choose Email rather than SMS, make sure your account email is a valid, working email address (one you check often).
    Lastly, you will need to create or verify your FIFA Ultimate Team Secret question and answer.

To turn on Login Verification:

    Head to your Origin Account’s Account Management page, and find the Login Verification section under the Security tab.
    Activate Login Verification and choose whether to have your codes sent by email or by phone.
    You’ll now be sent a code either by email or phone when attempting to log-in from an untrusted device, and every 90 days when logging in from trusted devices, making sure only you and your unique code will be able to get into your Origin Account.
    After you’ve activated Login Verification, a set of emergency, or backup, codes will be generated for use whenever you don’t have your phone handy when trying to log in.
    These codes can be viewed and renewed by heading to your Origin Account and Privacy settings in the Origin client or online, going to the Security tab, and clicking View next to Backup Codes.


FIFA 15 Ultimate Team Help: Troubleshooting Guide to the Known Issues


What To Should I Do If I have been phished ?
Playstation | XBox | PC

If you believe you have entered your login info into a phishing site by accident, if the email linked to your account has suddenly been changed or if cards have been sold from your FUT account without your permission, change your password right away. It is likely that your account has been compromised, but you may still have time to save it.

Then contact EA’s customer service team immediately (click here to see how to do it), providing as much detail and evidence as you can. In particular, EA’s team will need accurate details of what items (if any) you have lost, plus the date and time that you lost them.


What To Do If I have received a phishing e-mail ?
Playstation | XBox | PC

If you have received a phishing email message, do not panic. Your account has not been compromised. All the scammer has is your email address, which can be relatively easy to find. Scammers duplicate the images and text from an official EA email in the same way they copy websites. If you receive a suspicious looking email, check who the sender is, as well as where the links in the email are taking you.

Some things to be aware of with phishing emails:

  • Names are easy to obtain. Phishers will almost always use these in emails;
  • Other links or elements in the email will actually take you to the real site, but the “click here” or “login” link will always be to a fake site;
  • When clicking on links in emails, be sure it is directing you to the same place that was advertised;
  • The only time EA will contact you through email regarding your account is if you have forgotten your password and you make a request to have it changed.


    How can I report a phishing website to EA Sports ?
    Playstation | XBox | PC

    Electronic Arts is continually taking action against phishing sites. They are also taking strong, prompt action against any users attempting to scam others using these sites or any other scams.

    If you know about phishing sites, contact EA Support Center (click here to see how to do it).


    Which Safety Recommendations Should I Follow to Keep my Account Safe?
    Playstation | XBox | PC

    You can find the safety recommendations here.


    I forgot my password. How can I have it back ?
    Playstation | XBox | PC

    If you forgot your password, just go to FUT 15 Web App Login page, logout if you were connected and click on “Forgot Password ?“. You will need to enter your Origin ID or email address in a box field to request a new password reset email.


    FIFA 15 Ultimate Team Help: Troubleshooting Guide to the Known Issues

    To change your password, you just need to click on the link that is below the login box


    How can I create or reset my Secret Question in FIFA 15 Ultimate Team ?
    Playstation | XBox | PC

    It depends if you are new to FUT or not:

  • New to FUT?
    • To create your Secret Question and Answer on Xbox 360, Xbox One, PlayStation 4, PlayStation 3 and PC, you must first create a FIFA Ultimate Team (FUT):
      Select ‘Ultimate Team’ from the Main Menu within the game and proceed through the Tutorials.
      Then setup a Secret Question & Answer the second time you login to FUT.
  • Already have a FUT?
    • Simply enter the Ultimate Team game mode and you’ll be prompted to create a new Secret Question.
  • Forgot your Secret Question? Got locked out of your console or Web App?
    • A. If you have access to your trusted device, (the console or PC where you previously played FUT):
      Go to the FUT website and login.
      When you are asked for your secret question, click on Forgot answer?
      Next, you’ll need to login to your trusted device and load FIFA XX
      Once you enter the Ultimate Team game mode, you will be prompted to create a new Secret Question.
      ​Your reset information will carry over to your new console and the Web App.
      B. If you no longer have access to your trusted device:
      You will need to contact a game advisor for help.


    How do I check if my email is properly linked to Origin account ?
    Playstation | XBox

    From the main FIFA 15 menu, scroll across to Customize > Online Settings. Then select Origin Account (EA) Settings. From there, you should be able to see the email address that is linked to your Origin account.


    FIFA 15 Ultimate Team Help: Troubleshooting Guide to the Known Issues


    How do I link my Gamertag and/or PSN ID with my Origin Account ?
    Playstation | XBox

    The Xbox 360/Xbox One and the PlayStation 3/PlayStation 4/PlayStation Vita both use their own types of account for managing your games and online interactions; Gamertag for Xbox, and PSN ID for Playstation. For EA games, these accounts should be linked to your Origin account. Your gamertag or PSN ID carries over from Xbox 360/PS3 to Xbox One/PS4. If you have played any EA game on the last generation of consoles, please make sure you find and use that same account when you play on next gen.

    Your Gamertag/PSN ID and Origin Account should be correctly linked when you first access an EA game online if you use the same email address for both. We recommend that you check your Origin account to ensure your emails match.

    If the email address for your Gamertag/PSN/PSVita ID is different than the address for your Origin account, connect them using the steps below:

      Open the Origin client and click the Friends button, then Add a Friend. If you do not have the Origin client installed, you can download Origin for both PC and Mac.
      In the Import Friends menu, you can choose to “connect” your Xbox LIVE, PSN, and EA accounts. Simply sign in with your account details to connect.

    If you have issues connecting your account, you will need to properly link them by contacting a Game Advisor.


    How Can I Change my Origin Account’s Email Address ?
    Playstation | XBox | PC

    To change your email address, get started by logging in to Origin, either through the Client or through the Store.
    In the Origin Client, select Origin from the top menu-bar and access Account and Privacy.
    In the Origin Store, login and in your My Account page, select Privace Settings.
    In your My Account: About Me settings, select Edit next to Basic Information, enter the security code, and update your email address.

    You will be sent an email to verify the change. Once confirmed, you will be set. Just remember to login with your new account details next time.


    FIFA 15 Ultimate Team Help: Troubleshooting Guide to the Known Issues

    If you want, you can also change the Origin ID in your Origin account


    My account was suspended but I did not do anything wrong. What should I do ?
    Playstation | XBox | PC

    If you feel that you have not violated EA ToS follow this guide to contact EA Support Center and in the step 4 select the Account/Registration Category, with Violation / Appeals as your subcategory.

    The majority of banned or suspended accounts are only suspended temporarily. Find more information about the length of your suspension by checking the email address associated with your account.


    I turned off my console (or it crashed) while I was logged into FUT 15. Now I can’t seem to access FUT Web. What happened ?
    Playstation | XBox

    To prevent any interruptions during FIFA Ultimate Team game-play, EA Sports prevent users from logging from the web and console at the same time. If you turn off your Xbox, Playstation while logged into FUT, or if your console crashes, you must wait for your session to time out before being allowed to log in on the web.

    If you don’t want to wait 20 minutes you can log back into FUT on your Xbox, Playstation and log out. You will then be able to immediately log into your FUT Web account.


    I can not connect to Origin in FIFA 15 mobile. What should I do ?

    Try re-booting your phone first, or switching to Airplane mode and turning it off before starting the game to see if this resolves the issue. Otherwise, contact EA Support Center.


    Why I have so much lag, trouble to find an opponent and connection drops so often damaging my %DNF ?
    Playstation | XBox | PC

    Most of the time the problem is in your connection. Do not blame EA Sports for everything. Check your in game firewall status and follow the instructions of this guide. If your problem is in your Playstation 4, please take a look to the following question.


    FIFA 15 Ultimate Team Help: Troubleshooting Guide to the Known Issues


    Why I’m experiencing intermittent connectivity or lag in game play on PS4 ?
    Playstation 4

    Following these steps:

      Login to your router administration page.
      If you have any trouble finding this, please refer to your router manufacturer or router manual for more information.
      Look for “UPnP”, usually found under advanced settings.
      Turn off all UPnP functionality.
      Reboot your PS4.
      Restart your game.

    If the steps above do not resolve the issue, try these steps:

      Start the game normally (connected to your main profile and on line)
      From the main menu, switch to any other profile on your PlayStation 4, then get back into the game.
      While in-game, change the profile to the alternate you selected.
      Try going into Ultimate Team, and select yes to the prompt asking you to switch profiles.
      Press R3 to connect this profile online.
      Press and hold the PS button to log out of the console with your alternate profile
      Finally, connect back to the EA servers with your main profile.


    Ultimate Team is disconnecting several times after a match. What should I do ?

    Delete your gameface, from your FIFA web account, and all saved files from the previous FIFA games (FIFA 12, FIFA 13, FIFA 14, etc…).


    Why is FIFA 15 crashing after selecting a language ?

    That’s because intro can’t run without Windows Media Player. Try the following:

      Go to your Control Panel
      Select Programs and Features (or Programs > Programs and Features)
      Select Turn Windows features on or off
      Scroll down to Media Features and make sure Windows Media Player is selected.


    FIFA 15 Ultimate Team Help: Troubleshooting Guide to the Known Issues


    Why my players run to and stay in midfield during game play ?

    This seems to affect FIFA 15 players with PC names of four characters or less. Please rename your PC using more than five characters.


    FIFA 15 is crashing or freezing on my PC. What should I do ?

    If you are having trouble running the game on your PC, check that your Graphics card has the most recent drivers installed, make sure that you have the latest version of DirectX installed on your system, check that you have the latest Service Pack and Windows Updates installed for your operating system including the optional updates such as .NET Framework and Visual C++ features and check if your drivers are up-to-date.

    If after the most recent FIFA 15 game update you are still experiencing crashes or freezes, use the Repair Install function in Origin.


    To prevent the game from further crashing, follow these two steps

    In your games library, right click on FIFA 15 and choose Check for Update. Update the game.
    If that does not fix it, return to the Games Library, right click on FIFA 15 and choose Repair Install.

    If it did not work for you, you should know that FIFA 15 is currently unable to support special characters (such as àéñõü). In the case where you PC name (or your Windows username) contains at least one of these characters, it will cause FIFA 15 to crash. Rename your PC name or your Windows user name by following the two solutions provided below:

    If your PC name contains special characters, please rename your PC name. To do so, click on the Start button and follow the below instructions:

    Click on the “Control Panel” and in the “System and Security” section, select “System”.
    Under “Computer Name, domain and workgroup settings” click on the “Change Settings” button.
    On the “Computer name” tab, click on the “Change” button.
    Then, change the computer name and reboot your computer to ensure the changes take effect.

    Verify if your FIFA 15 config. files are located in a path similar to: C:\Users\Username\Documents\FIFA 15 (with special characters). If this is the case, follow the instructions below carefully. As this process is a bit more complicated, if your Windows username contains special characters, you will not need to rename it but simply add a new username.

    Click on the Start button.
    Click on the “Control Panel” and in the “User Accounts and Family Safety” section, select “User Accounts”.
    Click on “Manage User Accounts”.
    Click on “Add” and enter a new user name (no special characters), and click on “Next” to finish.
    Make the user is an Administrator by clicking on the “Administrator” option and click on “Finish”.
    (Please be aware that if you are on a network, you may need to create a local user first from the “Advanced” tab.)

    Once you tried the above solution, try to login with this new Windows user account. Once logged in, launch Origin, then launch FIFA 15 if both options are available to you. If you do not have the Origin icon on your desktop, please reinstall the clients on this new Windows session.


    Why am I unable to re-install FIFA 15 on PC after an interrupted installation ?

    This interruption or pause when installing your game may be caused by corrupted or damaged Origin files.

    Try the following steps to fix this issue:

      Go to C:\ Program Files(x86) \ Origin Games \ FIFA 15
      Delete both _Installer and Core folders.
      Origin should still be able to open at this point.
      Switch to the Origin client, then right-click the FIFA 15 game tile and select Repair game


    Every time I install the latest EAS FC Catalogue update, FIFA 15 freezes. What should I do ?

    If you are experiencing this problem, follow the steps below to resolve your issue:

    Enable Cloud Storage on the Xbox
    To do this, go to the Xbox Dashboard, select “Settings”, followed by “System” and finally “Storage
    In the Storage menu, enable “Cloud Saved Games
    Launch FIFA 15, and select “Cloud Storage” instead of the default storage option.
    Once the update has been downloaded and applied, continue to the main menu.
    Once you reach the menu, quit the game and navigate back to the Dashboard.
    Go back to the Xbox’s Storage menu, and find the EA SFC Catalogue Update on the Cloud Storage Device
    Select the Update, choose “Copy” and then move it to the Hard Drive (or main storage device)
    Once you have transferred the Update, launch FIFA 15 as normal, and then select the default storage device.


    I am experiencing freezing or the error “Disc Unreadable” on the Xbox. What should I do ?

    Try clearing your cache following these instructions:

    From the dashboard, click on My Xbox.
    Select System Settings.
    Select Storage.
    Highlight Hard Drive Device.
    Press Y to select Device Options, then Clear System Cache.
    Reboot your console.


    FIFA 15 Ultimate Team Help: Troubleshooting Guide to Known Issues

    Clearing your console cache is an important step to fix many freezing problems


    I am experiencing in-game freezing. What should I do ?

    If you are experiencing in-game freezing, browse to “Customise” in your FIFA 15 main menu. Then, select “On line Settings” and “Privacy Settings“. Uncheck the box “Connect to your club in real life by sharing your account information and EAS FC progress subject to the club’s privacy policy.”


    Why I did not get my FIFA Points that I have purchased on my PC ?

    This issue occurs when a player has accidentally closed the Origin overlay before the transaction has fully completed.

    It is recommended that you do not close the in-game Origin overlay until your transaction has fully completed. In the event that you have accidentally closed the Origin overlay during your initial purchase, you have two options in resolving this issue:

    Re-enter the Origin overlay and ensure that you cancel the pending transaction. You can now start over with your intended purchase.
    If you accept the pending transaction, the FIFA Points will not appear, but this can also be resolved by performing a second purchase for FIFA Points. Both purchases will now appear correctly.


    Why I did not get my FIFA Points that I have purchased on my Playstation or XBox ?
    Playstation | XBox

    If you did not get your FIFA Points it is probably because you received an error message in FIFA 15 while purchasing FIFA Points. In that case, do not proceed through the Xbox Live or PSN menus.

    Make sure to exit the purchase process completely by going back to the FUT Main Menu and then restarting it to receive your FIFA Points.

    If you did not received any error message while purchasing FIFA Points, contact EA Support Center (click here to see how to do it) and provide them the following details:

    Gamertag/PSN ID
    Origin (EA) ID
    Photo/Screenshot of proof of purchase (must have Gamertag or PSN ID clearly on the screen)
    Approximate time of the purchase.


    Why have some players in my club have disappeared ?
    Playstation | XBox | PC

    If you’ve recently encountered an issue with your FIFA 15 Ultimate Team losing players due to your account being compromised, keep in mind, neither the FIFA Team nor EA Support will ever request your account information through the Xbox or Playstation messaging system.

    After ensuring that your account is completely secure, you can report your missing FUT items.
    To report lost or missing items in FIFA 15 Ultimate Team, just follow these instructions and select “Lost/Missing Item” in the step 4.

    You can also contact EA Support Center directly, without filling the Lost Items web form, and provide the following information:

    The affected persona name (Origin ID, PSN ID, Xbox Gamertag)
    The date the coins or items went missing
    How were the coins or items lost–Auction, Trade Pile, Reward, Item disappeared upon log-in?
    Missing Items Description–If coins, how much? If players, which ones?
    Any additional details that may be important to your issue

    You will receive an email with the results of your case once the investigation is complete.


    My Players are missing or getting stuck into my Transfer List. What should I do ?
    Playstation | XBox | PC

    First, be sure to check your Preference List, Transfer List, Club and Unassigned items list (Web App only). Your player may be there. If not give your trade pile up to 24 hours to appear. Note there could be a 24-hour delay for them to process and appear.

    In case you have active trades that you are not able to Quick Sell or store, wait for your trade to expire.
    Once the trade is expired, re-list it. Other players will be able to buy it using “bids“or “buy now” options. Should that trade expire again, you will be able to interact successfully with it then. As an alternative solution, please note that you can also access, manage and resolve transfer list issues via the FUT web client or mobile companion app.

    If nothing works, please contact the EA Support.


    My FIFA 15 auctions are freezing and I am not receiving items or credits. Why is this happening ?
    Playstation | XBox | PC

    Wait at least 24 hours after the auction has finished. Please note that there could be a 24-hour delay for them to process and appear. If you are still experiencing issues after this period, contact the EA Support Center.


    I can’t access FUT Web App any more. It says I have to buy the game. Why ?
    Web App

    The Web App was released to returning gamers for a limited period of time that EA Sports considers enough to buy the game. After that, the access is blocked for who haven’t bought the game. If you got this message but you own a copy of FIFA 15, you just need to start the game in your console.


    FIFA 15 Ultimate Team Help: Troubleshooting Guide to Known Issues

    FUT Web App was blocked at October 10 to gamers who don’t own a FIFA 15 copy


    Why my changes in FUT 15 for Xbox, Playstation or PC are not showing up in FUT 15 Web App ?
    Playstation | XBox | PC

    You must log out of FUT 15 on your Xbox, Playstation or PC and refresh your browser window to see the changes.


    I am receiving the error message ‘cannot create game session’ in FIFA Ultimate Team. What should I do ?
    Playstation | XBox | PC

    If you are affected by this error message, please check the following items to resolve your issue:

    Ensure that you have enough players in your reserves.
    Ensure that you have an active manager.
    Ensure that you have all players in the proper positions with at least one contract available.

    If all of the above items apply to your match you should be able to create your game as usual.


    Why I can not offer the FUT Coin Reward Boosts from EAS FC Catalogue ?
    Playstation | XBox | PC

    It is not possible to offer FUT coin rewards boost to friends in FIFA 15.


    Why I am having problems with sound and music ?
    Playstation | XBox

    If you are a Playstation user, go to the Audio settings of your Playstation and chose AAC or ACC. The game does not support 2/5.1 and 7.1 audio channels.
    If you are a XBox user, go to “Settings” on your console’s menu and select “System“. Then, chose “Console Settings“, “Audio” and check “Digital Stereo“.


    Why Messi’s loan is not immediately available after redeeming codes ?
    Playstation | XBox | PC

    If you are not seeing your Messi loan player available after successfully redeeming your Ultimate Edition codes, follow these steps first:

      Start your Ultimate Team
      Set your team name
      Go to the first loan player portion and select the desired loan player
      Open any Gold packs you have

    If your Messi loan player has not appeared, try these steps:

      Restart your console and re-connect to the FIFA Ultimate Team (FUT) servers.
      Play two to three games of Ultimate Team


    FIFA 15 Ultimate Team Help: Troubleshooting Guide to Known Issues


    97 thoughts on “FIFA 15 Ultimate Team Help: Troubleshooting Guide to Known Issues”

    1. Comment:hi Rodrigo how can i fix my fifa 15 game is not working it tells me error everytime hope you can help me

    2. i ordered fifa 15 digital code for pc from amazon…i scratched the scratch card too hardly and i cant see a few digits at the end…now i cant redeem the code and play what can i do ?

    3. hemanta lamichhane

      when i start fifa 15,it shows please wait an automatically gets minimized…..what should i do to solve it

    4. Hi 🙂 i really really love playing fifa but this just happened yesterday, i can play regular matches or even career mode and even log into the FUT main screen but as soon as i hit play it freezes in the “squad selection screen” i can hit the ps button and exit the game tho but i cant play (maybe its not relevant but while its frozen i can switch the music with select button) plz if u now how to fix it or even if its just Fked up tell me…

    5. Hey bro.. how do I delete my fifa15 club which is associated with my fb account and start with a fresh club?

    6. i have bought two players from the market, but they cant be stored in club , though in new item it says bought on these player but no option to store in club, what to do??.

    7. Hey mate
      I won toty lahm through bid (ios). I then checked the ‘new items’ section. It said that i do not have any new players. So i went back to ‘transfer targets’ section, where it said that lahm expired, but i cant store him or sell him
      Please help

    8. i won verrati from PSG and i cant put him on transfer market so i can sell him.i’ve already store him in my club but it doesn’t excist the option to put him to transfer!plz help!!

    9. Hey Rodrigo. Whenever I complete a match on my iPad, I get a dialog box saying that the game cannot connect to ea servers. The contracts are used up, and the fitness decreases, but I get no money. How can I fix this?

    10. hello plz help ultimate team account lock. Your Account has been locked. You can reset your question by logging into a trusted console. If you are unable to do so, contact a Game Advisor. plz help me unlock ultimate team

      1. Rodrigo Lopes (Admin)

        Have you tried to open the game in your main console ? Otherwise you can see here how to contact EA Support.

    11. Hello Rodrigo. please help me every thing i buy from the catalog didnt exiest in my club and i cant find it i have xbox 360

    12. Hello Rodrigo. since few days i m having trouble with bidding and buyong stuff from transfers. whenever i try to buy or bod on anything something pop ups and say ”you have too much stuff in your store please remove some unwanted item to buy more” i have deleted many items but still i m getting this error please help..

    13. Hey there. I can’t get into the FUT Server. “We are sorry but there was an error connecting to FUT”. That’s right off the main menu. My internet is connected on all devices perfectly. And I just updated FIFA today. Why can’t I get in?

    14. Hi
      I got Darida(a non-rare gold player from auction for 250 coins) and I would want to discard him but I can’t.The auction has ended about 36 hours ago but every time I attempt to assign him it says that there has been a connection problem and I’m taken away from the transfer list.Would like to know if anybody experiences this problem.I know it’s 300 coins but it’s the principal.

    15. I think you can retrieve when you start from scratch and you login with Facebook account. You should receive a message that you have a season stored and should be asked if you want to continue with the current (new) season or the saved one. I’m not 100% sure that you will regain your season.

      1. Rodrigo, can the Fifa team tell you want Facebook account you used for your saved games? I started another season but I am not sure if I saved on my GF’s Facebook page or mine. Thanks! This will be the sixth season I lost!!

    16. HELLO,
      I accidentally uninstalled my FUT 15 from my tablet,and now i reinstalled it but when i login FUT is starting everything from tha beggining,and my old team’s gone…can i get my old team back????

    17. When starting up fifa 15 it took the email address of my ps4 to login to origin, my original club is on a different email address. How can I log out to correct this problem.

    18. How can you reset your catalogue? I want to buy again international manager offer but i cant please help

    19. when i open fifa 15 in my android then that show .you are nlocked for suspecious behaviour.and then i typing the code then the plus and minus signs are not working……please help me

      1. Rodrigo Lopes (Admin)

        You don’t have to copy what is there. You just need to answer to the question. For example: “21+23” you write “44”.

    20. Hi , Raul ! I bought fifa 15 for xbox 360 and downloaded it on my xbox , but when i connect to FUT it says the ea servers are not available at this time . Please try again later . What should i do ? Please help me . P.S im playing on xbox 360

    21. Rodrigo, it’s me again! On Dec 11, I tried buying 2000 Fifa points (Android Galaxy 5 phone). My card was charged $21.76 (&19.99=$1.77 for NYS tax) but did not get the points. The EA Help was very unhelpful! Originally, I tried contacting Google Play since they sent an email of my purchase. My answer was a generated letter telling me to contact EA Sports. After spending fifteen minutes opening account that I didn’t want, I finally get to the helpline only to be told that I was sent to the wrong advisor! I was to be connected to the mobile unit which she was not able to help me. Another rep was to contact me by email 2-3 hours later(?) More than 12 hours later, someone emails me that I need to send him a screenshot of my receipt. I couldn’t get a screenshot from my computer so I sent a screenshot from my phone via my hotmail account to EA. I received a generated letter from them stating that my email was an “unguarded” account not associated with the account for Origin! The 2nd time I tried the helpline, I was told I needed my Facebook username(?) which is hard because the old team was under my FB, and every time I login, the old team will appear not the old team. In fact, I couldn’t log in to facebook thru Fifa 15. But I wasn’t able to to complete to finding a solution because my son was crying. The last attempt was last night and that was a real waste because I was told that I have to contact Google Play with the problem. GP was the one who told me to contact EA in the 1st place!!

      I am just guessing but I believe that EA does not have a help line for players who download Fifa 15 on their phones. Before you can chat with an advisor, you are suppose to name the game, the platform you playing, etc. The first time, I was connected to a non-mobile personel. The other two, I am not positive if they were from the mobile unit. Since EA won’t or can’t help, I will have to dispute the charge with my bank in writing. Spending 30-40 minutes waiting for help is very bad customer relatiions. I should have stuck to my guns and not bother buying anything!

      Thanks for your time!!

    22. Ultimate Team is disconnecting several times after a match. What should I do ?

      I already eliminate the files you mention i only left old fifa files from Fifa12, Fifa13, Fifa14 because i contact EA and they said it would fix the problemas but it didnt…
      So my questionar is: do i realy need to delet old fifa12 13 14 files? If i do this the problemas will be solved? I dont want to eliminate progres and repetions for nothing…

      Thank you.

      1. Rodrigo Lopes (Admin)

        Olá Diogo.
        It doesn’t mean that if you do it, the game will be fixed. It is just one of the things you can do to see if it works.
        If you need more assistance, please contact the EA Support.

    23. Hi, I was wondering if you can buy FIFA points or coins on a different account but still use them in your main account?

    24. I have played two games and afterwards didnt receive my coins or points, how do i sort this out?

    25. When i go on FIFA it says i have to make my profile but when i go to do that it says unable to save personal settings 1 and then it says retry cancel or conitnue without saving i click retry but it keeps on saying the same thing what do i do.

      1. Rodrigo Lopes (Admin)

        That is happening because PSN is down. As soon it is back, you will be able to play without changing your profile.

    26. Hi rodrigo ,
      I have two problems the first that i have 14 player stuck in my transfer list after the aucations of them end and no option available for them no store in club or quick sell , they look like if they are in live aucation but without anything appears in time remaning for them .
      I am using ios platform (ipad) and i am unable to access fifa 15 campanion ..
      The second problem is when i play any match while using cellular data the match end and i did not recieve any coins or the points counted , but when i am using wifi at home everything goes well with coins and points .
      Thanks in advane

      1. Rodrigo Lopes (Admin)

        It has to do with servers overloaded. Wait until 72 hours and then contact EA Support.

    27. Hi Rodrigo, I bought James rodrigues on fifa 15 ultimate team on iOS and it hasnt come through to my new items list, please help

    28. Rodrigo help wont let me connect to Ultimate Team. When I try to connect it says this: error connecting to fifa 15 ultimate team. You will be returned to fifa 15 main menu

    29. My fifa 15 UT is stuck in “my squad” (just before starting a match)on my iPad and the only available icon is play.
      there is no back button or anything.I can’t play because i’m out of contracts.I can’t even get the subs, please help me out!!!

    30. hay i was plating fifa 14 unlimnte team on phone and knaw i whant to play fifa 15 unlimante so haw can get my acount yo fifa 14 ana have my olf player plz help

    31. I am very frustrated!! I lost the “new” team and the my Fifa points that I brought!! Contacting EA Support is impossible! I can’t log with Facebook. I tried to get an Origin account, but can’t. I tried my phone. I tried my computer, but it’s useless. Sending emails is like talking to a recording telling me to contact the help desk!!! Around and around you go! I thinking it’s easier to dispute the credit card charge with the bank to get a refund.

    32. Hi,
      Can you tell me how to delete gameface and what does it have to do with FUT?also what saved files should I delete.

      PS im on ps3

      1. Rodrigo Lopes (Admin)

        GameFace has nothing to do with UT but sometimes it may corrupt the game file.

    33. Rodrigo please help i have the ultimate team edition fifa 15 and i redeem the codes for messi loan and 40 packs and the issue is i redeem messi and i dont see them in the game. Like a month ago i play in my account but in my friend’s fifa and i dont know if is that the issue

      P.D: I play xbox one

      1. Rodrigo Lopes (Admin)

        If you used your codes in your friend’s UT, you can not do it again in your own console.

        1. No i play with my account on my friend’s fifa but i buy fifa recently and i redeem the codes just the 40 packs works but messi is not in fifa

    34. Hi rodrigo , i really need your help .. I have deleted my fifa 15 on my iphone , and then i installed it back again , but when i opened it , i couldn’t find my ultimate team , and i dont have a facebook account , please help me i want my ultimate team back again .

      1. Rodrigo Lopes (Admin)

        If you want to keep your team you need to use the same login details (Origin, Facebook, etc). Otherwise, it is not possible.

        1. After having problems with the game on my Galaxy 5, I deleted it then installed it and I am starting from scratch. When I try to log in with Facebook, I’m asked if I want to use the current game or the old(?) one. I answered yes to use the current (new) one, but I get my old team. Do I need a new Facebook account to log in the new team?

          1. Rodrigo Lopes (Admin)

            I haven’t tried but I think there is an option to delete your club.

            1. I am going to scream!! After not being able to get my new team back, I decided to continue with the “old” team. I made a mistake of clearing all the caches on my phone, and now I have the new team I wanted. It seems that I can not log in to facebook with the new team. I still have the saved replays from the old team, but all the objectives that I achieved are lost! It was odd that I could not purchase Fifa points when I had the old team, but after the “purge” I received them. And hopefully I want lose them!!

              BTW, I enjoy your Guide very much and it has helped with my game play. Thank you!!

    35. Jamie gormley

      Hi folks I am looking for some help I have got a ps4 and just got the ultimate edition fifa 15 and I redeemed the 40 gold packs and Lionel messi loanee but all it gave me was the loan and I haven’t got my packs… What should I do?

    36. rodrigo help me please with my fifa 15 i buy the ultimate team edition xbox one and redeem the code messi loan and did not appear messi but i dont know if is because I had already played ultimate team with my account tell me if you know something.

        1. Well but i dont know what you mean about restart your console and ultimate team

    37. Plz help me rodrigo i have an amazing squad but now i jist cant enter the game. When i do enter it never shows the tap to countinue its always connecting to server

    38. Hi. I have a loan player that’s expired in my squad and no matter what I try (discard ect) it lags me out of fut and can’t do anything with my team or play a game, very frustrating.

    39. Im trying to play my fifa 15 ult team at friends house i login with my email and pass , but i get this secret question that i dont remm having that question i only have 2 secret qestiions and i know both of them but its a different qouestiin that they are asking me

    40. Archie Everett

      I got Messi in a pack and the server stopped working so when I got back onto FIFA 15 he wasn’t there, how can I get him back?

    41. hi Rodrigo, I’m having that message “cannot create game session” and my team is ok but at the ut menu i’m at semifinals but a already pass through it and i’m at the finals on the tournament tree.
      what can i do to solve it?

    42. Hi Rodrigo, I have recentaly redeemed quite a few things from the eafc catalog and have not receved them for my ultimate team. I should have 2 loan players and a couple of balls and kits

    43. Hi Rodrigo, great site!!

      Do you know of any soultion to increase trade pile after purchase in the EA catalougue.

      I have purchased the increase and it wont let me buy again but pile is stuck on the defaulted 30?


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