FIFA 19 Help – How to Contact the EA Sports FIFA 19 Support

FIFA 19 Help - How to Contact the EA Sports FIFA 19 Support


Do you need help with your FIFA 19 experience? Are you looking for a way to contact the EA Sports FIFA 19 Support Team? In this page, you will find out when, where and how to contact them.



When to Contact the EA Sports FIFA 19 Support

The issues the game advisors are ready to deal

When you purchase a game, you are entitled to an after-sales service. In the case of FIFA 19, this is done through the EA Sports FIFA 19 Support.


Game Advisors

They are the bridge of help and adviced between you and Electronic Arts. Their job is to answer all your questions about the game and explain to you what you should do to solve your problems. To specific technical issues, they have the support of the game specialists.

Find out in what situations you should ask for help from a game advisor from the EA Sports FIFA 19 Support:

☑️ If you purchased FIFA Points but you didn’t received them;
☑️ If you got any item stuck on your FIFA 19 Ultimate Team trade pile or watch list;
☑️ If your FIFA 19 players have disappeared;
☑️ If there was a problem with your qualification for the Weekend League;
☑️ If you have problems loading the game or accessing to your account;
☑️ If you have any other billing issue, question, problem, complaint or suggestion about the game.


More Support

Game advisors are not the only way to get support for FIFA 19. You should use the other available channels when your account and your game experiencing are not being strongly affected.


Where Should You Go to Ask for Help

The FIFA 19 support channels available

To contact a game advisor you should follow the steps of the next chapter. However, there are other ways to contact the EA Sports FIFA 19 support team and to find relevant information to help you in the understanding of the game. Here they are the main ones:

If you want to know more about FIFA 19, you need to read our comprehensive guides. They are the best ones!

If you bought the game, you can check the ‘Need Help?’ chapter of your manual and see the FIFA 19 support channels they have available to you.

Depending of your region, you may also find a support phone number in the back cover of your FIFA 19 DVD. This support channel is specific for the region where you bought the game.

This is a website where you can find frequently asked questions about the game.

This is a community initiative to have players share their gaming expertise with other players and that can also be useful to you.

Need a quick tip? Reach out on Twitter of EA Support.

Post on Facebook where the on line game experts are available and ready to help you.

Real time chat with a Game Advisor. It may not work properly if you are not logged on into your Origin account.

You can contact the EA Sports FIFA 19 Support team directly by phone. Just call them during operating hours. Here are the most popular FIFA 19 Support Hotlines:
?? Australia
☎️ +61 3 8820 5177 | Monday-Friday from 9am to 6pm AEST
?? Austria
☎️ +0720 883349 | Everyday from 10h to 23h CET
?? Brazil
☎️ +0720 883349 55+(11) 3958-5683 |
?? Belgium
☎️ +02 808 45 90 | Everyday from 10h to 23h CET
?? Czech Republic
☎️ +420 228 880 676 | Monday-Friday from 9h to 18h CET
?? France
☎️ +04 81 68 08 08 | Everyday from 10h to 23h CET
?? Germany
☎️ +0221 37050193 | Everyday from 10h to 23h CET
?? Italy
☎️ +02 89877571 | Everyday from 10h to 23h CET
?? Japan
☎️ +0570 081800 | Everyday from 11am to 7pm
?? Netherlands
☎️ +020-8083219 | Everyday from 10h to 23h CET
?? New Zealand
☎️ +64 9951 8377 | Everyday from 9am to 9pm AEST
?? Poland
☎️ +48 223 970 840 | Monday-Friday from 9h to 21h CET
?? Portugal
☎️ +308 800 880 | Monday-Friday from 9h to 18h CET
?? Russia
☎️ + 7 (495) 642 73 97 | Monday-Friday from 11h to 23h GMT+3
?? Slovakia
☎️ +421 233 418 468 | Monday-Friday from 9h to 18h CET
?? Spain
☎️ +911 230 490 | Everyday from 10h to 23h CET
?? Switzerland
☎️ +0225 181005 | Everyday from 10h to 23h CET
?? Turkey
☎️ +0870 2432435 | Everyday from 9h to 22h GMT
?? UK
☎️ +44 203014 1818 | Monday-Saturday from 9am to 9pm GMT


How to Contact the EA Sports FIFA 19 Support

What do you have to do to contact the FIFA 19 Support team?

To contact the EA Sports FIFA 19 Support Team and talk with a game advisor that will assist you, just need to follow these three simple steps:

1 Click here and select your platform.

EA Sports FIFA 19 Support Contact

2 Select the topic and the issue.

EA Sports FIFA 19 Support Contact

3 Choose one of the contact options available. They may vary depending on your region.

4 If you select Get a call, you will need to enter your name, phone number and email address so a Game Advisor can contact you.
5 If you select Chat, you will connect directly to a Game Advisor.
6 If you select E-mail Me, you will be redirected to an incident page in which you will need to fill the subject, the description, the category of the problem and your name.
7 If you select Call EA Help, you will have to wait on hold, until you get an Advisor available to take your call.

EA Sports FIFA 19 Support Contact
(1) If you are not from UK, please select your country / language from the top left corner of step 1 screen.
(2) Calls may be charged according to your country rates.
(3) In order to go to step 3, you need to be logged in into your Origin account. In the previous steps, you can check the top right corner to see if you are logged in.


How well does the FIFA 19 Support Work

What can you expect from the FIFA 19 Support team?

First of all, we want to help you to choose the best contact option for your case. In our opinion, you should avoid using e-mail because they take much more time to give you an answer. Many times you don’t even get one. Calling the FIFA 19 support by phone is a better option but the waiting time is large, it may be expensive and you don’t get a proof. That’s why we strongly recommend choosing ‘Chat’ if it is available in your region. It’s free, usually fast and you can read the transcription any time in your Origin account.

To explain how well does the EA Sports FIFA 19 Support work, we need to analyse their effectiveness and the waiting time. Both depend on the type of help you need.

They are supposed to fix your issues in no more than 15 days but they take much more time in many cases. For easy issues, like unblocking a club you erased five times, they are really useful and they can do it on time. However, for more complex issues, like restoring a corrupted club, they take many months and most of the times they don’t fix it. It is really painful to contact their support about this kind of issues because it involves a lot of people from different departments and they just ask us to wait until somebody fixes it, which almost never happens. Avoid these situations, ask for a solution during your contact and, if possible, ask them to contact the specialist while you are connected to them. Don’t blindly trust in the game details provided by this service. Dozen of players reported us wrong information shared by them.

If you are contacting the FIFA 19 support by phone, don’t forget to take note of the number case because you should use it the next time you contact them about that issue. You can consult your closed and opened cases in your Origin account. Just go to, check if you are logged in, select ‘Manage Your Account’ and then ‘My Cases’.

Just a final suggestion: according to EA Support, when you reply to a case in progress from your Origin area, it sends you back to the last position in the waiting list. That’s why we recommend to contact them directly when you are trying to know the progress of your case.

EA Sports FIFA 19 Support Contact

Just one more thing: good luck! You will need it.


42 thoughts on “FIFA 19 Help – How to Contact the EA Sports FIFA 19 Support”

  1. Why am I always stucked at human/mobile verification after downloading the app, you guys are cheating Africans we can’t play this game even if we have completed all quests it’s so unfair, am from Nigeria am a big fan of fifa from symbian days have always wanted it for my android even if I play it on ps3,4and 5 I need it in my phone pls do something

  2. András Grits

    The Day of the Dead event doesnt running on my phone. I’m after reinstall many times and nothing! After 24 hours the start.
    Thx if you can help me.

  3. I play FIFA 19 ultimate team for about two months. Lately I’ve started playing more drafts. I do not know how to explain the fact that I create a team with 100 chemistry and top players and the game is still slow. 15 minutes ago I played a draft match, I managed to get 100 chemistry, I had Depay (93), Suarez (98), Messi (95), Pogba (92), etc. In conclusion, only very good players. The first match I had against a player who had 90 chemistry and modest players. I broke the controller in two due to the fact that any pass I gave went to the opponent and my players had a very low reaction rate, after pressing the pass button it lasted two seconds until the player executes the command (it is not talking about the lag, I have a very good PC and an internet connection too), every shot at the gate was missed, as if I only played with 60 rating players with 60 chemistry. And my opponent despite the fact that he had low chemistry and some modest players managed to get in front of the gate to give some incredible goals from almost any position. After I got the fifth goal being impossible to block my opponent I got so angry that I threw the wall controller. This cannot be so, it is quite unfair. I simply could not tie two passes, no shot at the gate nor do I say. I have had this problem in the past, but I thought maybe the opponent is too good. Now I am convinced that this is a problem at play. I can’t wait for FIFA 20 to appear but I am very afraid that it will happen the same way and not how you play will decide the fate of the match, but the script made in such a way that you cannot oppose it, the winner being chosen before the match starts. . Shame!

  4. Vincent Clark

    I got 83 rated players for elite squad battles rewards for two weeks in a row. I am not happy with this ea sports. Plus i lost 29 skill points for exiting the devisiorivals game, when i saw my opponents team. I should be able to avoid playing devision 1 team in devision 5 and 6.

  5. Kevin frampton

    Personally I think ea have completely spoilt the game.
    Sbcs are overpriced and ridiculous. I have spent thousands this year and the packs have been the worst in many years.
    Trying to do Sbcs also is a joke, silver players costing 30000coins seriously its a joke, why hasn’t ea capped this, silver up to 10000 coins max bronze 5000 coins max.
    Spoiled the game and the fact the big packs have just been Tottally awful.
    Worst fifa yet.

  6. Hello EA , Can you help me out please? I lost my phone 2 days ago and today my FUT club was deleted

  7. Hi Rodrigo i just finished the squad battles for this week and as soon as it transferred to the new week i did not get my rewards, i finished in in silver, this is the second time this has happened but this time im really annoyed because there was a fut swap deals card which i really needed and did not recieve so please fix this and give me my rewards. my psn is sherryy16

  8. Hello everyone.. I just want to make sure of point… I just already finished all weekly objectives thry said you should finish 6 objectives to get one pack for players.. So i did finished them but thosnot give me anything.. I just want to make sure if that happened to everyone or just me.. Thank you

    1. Fifa 19 is just ridiculous, strange results, silly mistakes to favour the weaker player, I had 29 shots to 1 and lost 1 nil, everybody can’t be wrong with the complaints, I know loads who didn’t even trade in the game just threw it out, I’ve had fifa since day 1 but you’ve managed to ruin it so cheers for that

  9. Rubens Sampaio Neto

    I am just done with ea fifa series.
    I don’t feel confortable anymore with the strange results, despite of who was playing better.
    Strange goals, strange fails, strange missing opportunities.
    Unfortunately, it feels is making fool of everyone.
    I have no experience with PES, but it is my option from now on.
    I hope the ea fifa bullshit ends in this version.

  10. just did the flashback player sbc. i have one flashback already daniel sturridge so why do i pack him duplicate

  11. I’ve spent £100’s on fifa points to buy packs and never had any decent players back, and yet every team I come up against on “FUT champions” has Icon after Icon. It’s pretty obvious that other players are buying large quantities of coins on websites which EA claim they will ban people for….but clearly don’t.
    As for FUT champions itself…..hardly fair on people who haven’t spent a fortune on their team, claims that you rank in 5 games then you just come up against 88,89,90 rated teams that you clearly have no chance against. surely if your going to claim to rank it then rank it so that at least a few games played are against people of your own level. Unfortunately with FUT champions all it does is let the rich get richer and the poor get poorer. Really good way of making people want to play the game!!!
    just a rip off..

  12. The amount of money I have spent on this game just spent 100 pounds on packs didn’t get 1 decent player above 84 discraceful I also spent 200k on packs and got nobody the sooner they ban it like Belgium would be good I want someone to get back to me and explain or trading standards are going to be gett ing a call .

  13. I think that there should be security around the away end supporters to make it look real. And have the security have all yellow jackets to make it look like the primer league and other big leagues out there.

  14. Dieu Merci Tumba

    They changed their system now to contact ea it’s only by email and each time I do it’s robotic they don’t bother to take their time and read my message they just keep on sensing the same exact answer even tho I don’t understand

  15. Nathan Decarolis

    There a glitch on champions weekend league it goes fast for about 1 min then after makes my controls stop working an my players unresponsive and slow to react.?

  16. Why is this the worst Fifa? you would think you could just use everything from the last fifa you guys messed up and just work on everything that was terrible about it, But now you just added a couple of things, left all the old trash, and all at the same time made other things worse. Maybe get rid of Frostbite because ever since like 17 Fifa has been terrible.

  17. Gavin Shorthouse

    Just wanted to know… why has every team promoted from 2018 had there managers updated except wolves?? Nuno looks nothing like Nuno!!! Why is this?? FIFA, YOU NEED TO UPDATE NUNO ESPIRITO SANTO!!!

  18. Am unable to use the web app aswell as my phone app, the phone app has been useless for days now. I get a message that early access has expired to try and use the app on my pc. Try that on my pc and get the exact same message. This is really getting old, have bought every single fifa game since 2006 and it always has something wrong with it that pisses me right off…might be time to convert to PES, can’t be as bad as this.

  19. Can you guys fix Alex Iwobi’s haircut PLEASE,, He has a haircut on Fifa that he hasn’t had in 2 years in real life… He is one of my favorite players and it makes me not want to play with him because if they can’t get his haircut right how am I supposed to believe that his stats are right? You know?…

  20. Playing career mode and when im playing a game and open the substitute menu it wont let me exit…tried restarting and playing a different match but still wont let me exit, XBOX 1 X

  21. Hello i have quastion.. if you can help me..I buy fifu 2019 and play single player and everything is full but when i start player vs player mouse turn off and i can play whit keybord . I have healt problems and i cant play only keybord i need mouse in game but i dont know how to set using mouse in player vs player only single..please help me and sorry for bad english

  22. Jake Seabrook

    Watched a youtube video of a Sunderland career mode where they played away at Luton town, as a luton fan i realised that our home shorts are dark rather than orange as we now play in all orange. Is this something that can be patched?

  23. hi I have downloaded fifa 19 champions edition digital but it shows on my ps4 that the game will be playable in 9 days!!
    how can I get the 3 days early?
    or the time will change later?

  24. hello,
    do u know the exact hour that the ea access will drop to the xbox? there are some leaks that it will drop a day earlier (19th) so i just want to know your opinion about this case…
    as a youtuber its really important for me to know to start a live stream at the sec it will be released Xd

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