Get help directly from the official FIFA 21 Support Team by phone, chat, email or any other contact method. Discover when, where and how to make your questions, complaints and suggestions.
When to Contact the EA Sports FIFA 21 Support Team
The issues the game advisors are ready to deal
When you purchase a game, you are entitled to an after-sales service. In the case of FIFA 21, this is done through the EA Sports FIFA 21 Support Team.
They are the bridge of help and advice between you and Electronic Arts. Their job is to answer all your questions about the game and explain to you what you should do to solve your problems. To specific technical issues, they have the support of the game specialists.
Find out in what situations you should ask for help from a game advisor from the EA Sports FIFA 21 Support:
– If you purchased FIFA Points but you didn’t received them;
– If you got any item stuck on your FIFA 21 Ultimate Team trade pile or watch list;
– If your FIFA 21 players have disappeared;
– If there was a problem with your qualification for the Weekend League;
– If you have problems loading the game or accessing your account;
– If you have any other billing issue, question, problem, complaint or suggestion about the game.
Game advisors are not the only way to get support for FIFA 21. You should use the other available channels when your account and your game experiencing are not being strongly affected.
How to Get FIFA 21 Help
What do you have to do to contact the FIFA 21 Support Team?
To contact the EA Sports FIFA 21 Support Team and talk with a game advisor that will assist you, just need to follow these three simple steps:
1 Click here and select your platform.
2 Select the topic and the issue.
3 Choose one of the contact options available. They may vary depending on your region.
4 If you select Get a call, you will need to enter your name, phone number and email address so a Game Advisor can contact you.
5 If you select Chat, you will connect directly to a Game Advisor.
6 If you select E-mail Me, you will be redirected to an incident page in which you will need to fill the subject, the description, the category of the problem and your name.
7 If you select Call EA Help, you will have to wait on hold, until you get an Advisor available to take your call.
(1) If you are not from UK, please select your country / language from the top left corner of step 1 screen.
(2) Calls may be charged according to your country rates.
(3) In order to go to step 3, you need to be logged in into your Origin account. In the previous steps, you can check the top right corner to see if you are logged in.
Support Contacts and FIFA 21 Help
The FIFA 21 support channels available
There are other ways to contact the EA Sports FIFA 21 support team and to find relevant information to help you in the understanding of the game. Here they are the main ones:
If you want to know more about FIFA 21, you need to read our comprehensive guides. They are the best ones!
If you bought the game, you can check the ‘Need Help?’ chapter of your manual and see the FIFA 21 support channels they have available to you.
Depending on your region, you may also find a support phone number in the back cover of your FIFA 21 DVD. This support channel is specific for the region where you bought the game.
HELP EA WEBSITE
This is a website where you can find frequently asked questions about the game.
ANSWERS HQ WEBSITE
This is a community initiative to have players share their gaming expertise with other players and that can also be useful to you.
Need a quick tip? Reach out on Twitter of EA Support.
Post on Facebook where the online game experts are available and ready to help you.
Real time chat with a Game Advisor. It may not work properly if you are not logged on into your Origin account.
You can contact the EA Sports FIFA 21 Support team directly by phone. Just call them during operating hours. Here are the most popular FIFA 21 Support Hotlines:
+61 3 8820 5177 | Monday-Friday from 9am to 6pm AEST
+0720 883349 | Everyday from 10h to 23h CET
+0720 883349 55+(11) 3958-5683
+02 808 45 90 | Everyday from 10h to 23h CET
+420 228 880 676 | Monday-Friday from 9h to 18h CET
+44 203014 1818 | Monday-Saturday from 9am to 9pm GMT
+04 81 68 08 08 | Everyday from 10h to 23h CET
+0221 37050193 | Everyday from 10h to 23h CET
+02 89877571 | Everyday from 10h to 23h CET
+0570 081800 | Everyday from 11am to 7pm
+020-8083219 | Everyday from 10h to 23h CET
+64 9951 8377 | Everyday from 9am to 9pm AEST
+48 223 970 840 | Monday-Friday from 9h to 21h CET
+308 800 880 | Monday-Friday from 9h to 18h CET
+ 7 (495) 642 73 97 | Monday-Friday from 11h to 23h GMT+3
+421 233 418 468 | Monday-Friday from 9h to 18h CET
+911 230 490 | Everyday from 10h to 23h CET
+0225 181005 | Everyday from 10h to 23h CET
+0870 2432435 | Everyday from 9h to 22h GMT
How well does the FIFA 21 Support Work
What can you expect from the FIFA 21 Support team?
First of all, we want to help you to choose the best contact option for your case. In our opinion, you should avoid using e-mail because they take much more time to give you an answer. Many times you don’t even get one. Calling the FIFA 21 support by phone is a better option but the waiting time is large, it may be expensive and you don’t get a proof. That’s why we strongly recommend choosing ‘Chat’ if it is available in your region. It’s free, usually fast and you can read the transcription any time in your Origin account.
To explain how well does the EA Sports FIFA 21 Support work, we need to analyse their effectiveness and the waiting time. Both depend on the type of help you need.
They are supposed to fix your issues in no more than 15 days but they take much more time in many cases. For easy issues, like unblocking a club you erased five times, they are really useful and they can do it on time. However, for more complex issues, like restoring a corrupted club, they take many months and most of the times they don’t fix it. It is really painful to contact their support about this kind of issues because it involves a lot of people from different departments and they just ask us to wait until somebody fixes it, which almost never happens. Avoid these situations, ask for a solution during your contact and, if possible, ask them to contact the specialist while you are connected to them. Don’t blindly trust in the game details provided by this service. Dozen of players reported us wrong information shared by them.
If you are contacting the FIFA 21 support by phone, don’t forget to take note of the number case because you should use it the next time you contact them about that issue. You can consult your closed and opened cases in your Origin account. Just go to help.ea.com/en, check if you are logged in, select ‘Manage Your Account’ and then ‘My Cases’.
Just a final suggestion: according to EA Support, when you reply to a case in progress from your Origin area, it sends you back to the last position in the waiting list. That’s why we recommend to contact them directly when you are trying to know the progress of your case.
Just one more thing: good luck! You will need it.