In FIFA 13 Ultimate Team, not always the FIFA Points purchase goes well.
In some rare cases, you purchase the coins but you never get it.
Where are my FIFA Points ?
The FIFA Points are the FIFA currency. They are used to shopping.
With FIFA Points, everything is more simple, fast, easy and even cheap.
Learn more about it here.
But not always everything goes well. Thousands of FIFA 13 Ultimate Team players for PS3, XBox and PC complain of having bought FIFA Points and never have received them.
If it is your case, learn here what you should do.
Firstly, it is important to know that if you receive an error message in FIFA 13 while purchasing FIFA Points, you should not proceed through the Xbox Live or PSN menus. Make sure to exit the purchase process completely by going back to the FUT Main Menu and restart it to receive your FIFA Points.
If you did proceed through the Xbox Live or PSN menus and have not received a FIFA Points purchase on PS3 or Xbox, please contact a Game Advisor.
To know how to get direct support form a Game Advisor, please read our Contact EA Guide.
You should have the following information available to provide to your Game Advisor:
- Gamertag/ID PSN;
- ID Origin (EA);
- Photo / Screenshot of proof of purchase (must have Gamertag or PSN ID clearly on the screen);
- Approximate time of the purchase.
If you prove that you were harmed, then you have good chances of being refunded by EA
Even if this problem had never happened to you, it is better to take a picture or screenshot (prt sc on the keyboard) on the next time that you purchase FIFA Points. We never know when we might come to have a problem.